MediaBuyerPlanner: UPS has launched a new service that will allow customers to intercept or reroute sent packages before they are delivered, writes CNET.
By calling or visiting the company’s website, customers can change the delivery address or halt delivery of a package, at any time. According to Kurt Kuehn, UPS senior vice president for worldwide sales and technology, the service allows for flexibility for customers, “in a world of tight deadlines.”
He cites the example of a customer who mistakenly sent two packages to a customer during the test phase. The customer was able to recall one of the packages and avoid embarrassment. He said the service will allow companies using UPS to compete more effectively, because they have more complete control over their packages while they are in UPS’s care.