http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/?utm_source=rss&utm_medium=rss&utm_campaign=the-quality-of-the-experience-is-your-brand Opinions. Commentary. News. Sun, 12 Feb 2012 02:23:11 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/comment-page-1/#comment-28542 Dusan Vrban Tue, 26 Jun 2007 21:19:04 +0000 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/#comment-28542 Can you remember any brand that has not done that? I can't. :-) The problem is that in every company life there comes some financial CEO that wants to satisfy the needs of some investors: Short-time profit. Can you remember any brand that has not done that? I can’t. The problem is that in every company life there comes some financial CEO that wants to satisfy the needs of some investors: Short-time profit.

]]> http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/comment-page-1/#comment-28541 Jim Kukral Thu, 21 Jun 2007 03:31:22 +0000 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/#comment-28541 @Elaine, they never asked me! :) Let's forget restaurants and portion sizes. Can anyone else give examples of a reduction in quality in some other sense? @Elaine, they never asked me!
Let’s forget restaurants and portion sizes. Can anyone else give examples of a reduction in quality in some other sense?

]]> http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/comment-page-1/#comment-28540 Elaine Fogel Wed, 20 Jun 2007 17:11:57 +0000 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/#comment-28540 Jim, it makes me wonder whether PF Changs conducted any market research before making these decisions. If their customers indicated that they preferred a bit less food rather than pay more for it, then it makes sense. If they did this arbitrarily, then it may wind up being a big faux pas on their part. One way or another, customers wind up paying more regardless. Whether the price per dish costs more, or you need to order more dishes to feed your party with smaller portions, it all comes down to rising consumer costs. If PF Changs is smart, they would ask their customers which way they want to 'swallow' the increase. Jim, it makes me wonder whether PF Changs conducted any market research before making these decisions. If their customers indicated that they preferred a bit less food rather than pay more for it, then it makes sense. If they did this arbitrarily, then it may wind up being a big faux pas on their part.
One way or another, customers wind up paying more regardless. Whether the price per dish costs more, or you need to order more dishes to feed your party with smaller portions, it all comes down to rising consumer costs. If PF Changs is smart, they would ask their customers which way they want to ’swallow’ the increase.

]]> http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/comment-page-1/#comment-28539 Mona Piontkowski, Irvine, CA Wed, 20 Jun 2007 17:07:25 +0000 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/#comment-28539 I have to agree - I noticed that the salad I've always had trouble finishing at my local Houston's is now not quite the problem. I guess the "new" shallower salad bowl might be the answer??? Took my Mercedes into the dealer this past week - the air conditioning was making this strange clicking noise. No problem, I was told by the rep, you smartly purchased the extended warranty so the whole thing would be covered. (A lesson learned from the last Mercedes that I ended up selling rather than paying $1800 for repairs on the air conditioning - and I so loved that 110,000 mile car). Anyway, to cut to the chase - I gleefully pulled away from the repair docket - no bill in hand - turned on the radio - beep, beep, beep - this annoying beep eminated from the dashboard they had removed to repair the air conditioning. Rather than turn back I used my trusty cell to call my rep - he was on a another call - left a message - two days later he called me back. Must be the phone in the car - I have no phone in the car I told him. Then I have no idea he told me - better make another appointment to get it fixed....Mercedes used to bend over backwards to service the customer....free coffee, free carwashes, and even free manicures at my dealer....now call you back when I get a chance and we screwed up --- too bad come back in. I guess quality is not job 1 at Mercedes anymore - who did they merge with again????? I have to agree – I noticed that the salad I’ve always had trouble finishing at my local Houston’s is now not quite the problem. I guess the “new” shallower salad bowl might be the answer???
Took my Mercedes into the dealer this past week – the air conditioning was making this strange clicking noise. No problem, I was told by the rep, you smartly purchased the extended warranty so the whole thing would be covered. (A lesson learned from the last Mercedes that I ended up selling rather than paying $1800 for repairs on the air conditioning – and I so loved that 110,000 mile car). Anyway, to cut to the chase – I gleefully pulled away from the repair docket – no bill in hand – turned on the radio – beep, beep, beep – this annoying beep eminated from the dashboard they had removed to repair the air conditioning. Rather than turn back I used my trusty cell to call my rep – he was on a another call – left a message – two days later he called me back. Must be the phone in the car – I have no phone in the car I told him. Then I have no idea he told me – better make another appointment to get it fixed….Mercedes used to bend over backwards to service the customer….free coffee, free carwashes, and even free manicures at my dealer….now call you back when I get a chance and we screwed up — too bad come back in. I guess quality is not job 1 at Mercedes anymore – who did they merge with again?????

]]> http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/comment-page-1/#comment-28538 Cam Beck Wed, 20 Jun 2007 13:43:29 +0000 http://www.mpdailyfix.com/the-quality-of-the-experience-is-your-brand/#comment-28538 Jim - I had a similar experience at a different restaurant with seemingly decreased portions. I wondered at the time if this had something to do with the flack restaurants have been taking for serving too much food to a public all-too-willing to consume it. I don't have any inside information about their reasoning, but I think it's worth considering. Jim – I had a similar experience at a different restaurant with seemingly decreased portions. I wondered at the time if this had something to do with the flack restaurants have been taking for serving too much food to a public all-too-willing to consume it.
I don’t have any inside information about their reasoning, but I think it’s worth considering.

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