Transparency and authenticity are what it takes today. Yet, many companies have been slow on the uptake in demonstrating a genuine approach to their customers. I have posted many times about lackluster customer service and messaging, so it’s time to balance the score card and share a shining CEO…
Continue reading "What a Genuine CEO Message Looks Like"Posts Tagged ‘survey’
Thursday, October 29, 2009
Thursday, October 8, 2009
Living Your Brand Includes Telephone Calls, Too!
I had two crummy telephone experiences recently — both to my home number and both leaving a poor brand impression. These telephone reps, who make and receive calls on behalf of their organizations, surely have plenty of influence on their brands. So why would organizations risk so much by placing…
Continue reading "Living Your Brand Includes Telephone Calls, Too!"