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“How do we define service at this company?” If you were to send that question in an e-mail to the person responsible for operations, the person responsible for hiring, the person responsible for marketing, the person responsible for sales, the head of your company, and a front-line employee …
Continue reading "Is Your Service Language Calibrated?"Tags: alignment, considerate, customer_service, genuine, Green_Apron_Book, involved, knowledgeable, Starbucks, Starbucks_Experience, welcoming
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