As health care insurance premiums rise year over year and out-of-pocket expenses rise in tandem, patients are beginning to realize that they no longer must accept 1960s-style doctor offices and plastic plants in the hospital lobby. In fact, in response to consumer-driven trends, some health…
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Thursday, May 13, 2010
Wednesday, May 30, 2007
Blogs Open Doors for Critical Healthcare Conversations
Here is your challenge. Create a process that involves millions of people worldwide. Then to make things extra interesting throw in a dash of global politics for good measure. What would you do?
For the Health and Human Services Department the challenge was to involve multiple stakeholders in the …
Continue reading "Blogs Open Doors for Critical Healthcare Conversations"Friday, May 25, 2007
Curing Customer Service at the Doctor’s Office
I love my children’s pediatrician. He’s great not only with the kids, but also with the parents. Although he’s got to be under enormous pressure, he never makes direct conversations feel rushed.
He appears to be genuinely glad to answer any and all questions the parents have, and he doesn’t make i…
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