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With limited customer service resources, companies are challenged to deliver access to service in an expedient, fair and cost-effective manner. Since customers hate to wait, how can a company balance available resources and service–to effectively meet and/or exceed customer expectations? Queue…
Continue reading "Customer Service Queues: Fair, Fast Or First?"Tags: customer expectations, customer satisfaction, customer service, Fast Pass, grocery lines, queue management, Segmentation and Targeting, Technology, wait times, waiting in line
Posted at: 9:35 am in Customer Behavior, Customer Relationships, Featured Posts, Marketing Analytics and Modeling, Marketing Automation, Marketing Strategy, Segmentation and Targeting | Permalink | Comments (11) | Trackbacks (827)
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