As if being a parent weren’t already laden with worries and considerations: Parental controls on the television and internet don’t hold a candle to this report summarizing a massive recall by Mattel toys. They recalled almost 1 million Chinese-made toys because they may contain lead. Eighty-three…
Continue reading "Getting the Lead Out: Another Poor Customer Recovery"Posts Tagged ‘customer_relationships’
Wednesday, August 8, 2007
Monday, April 23, 2007
What Can We Learn from People-Watching?
I flew to Dallas this past week, and man, are my arms tired. Well, actually American Airlines flew me there and back. Just wanted to tell a bad joke.
So anyway, there I am in St. Louis on a layover, and I started thinking about how much I love people watching, and wondering how I might use that in…
Continue reading "What Can We Learn from People-Watching?"