On a cold, blustery day at 1 p.m., your supply chain and operations managers call a meeting to discuss outsourcing the manufacturing of a best-selling item to China. While facts and figures for cost savings and lead-time reductions are bandied about the room, you notice something crucial missing…
Continue reading "Home Sweet Home: Businesses Bringing Production Back to the U.S.A."Posts Tagged ‘customer expectations’
Thursday, March 10, 2011
Tuesday, September 29, 2009
Customer Service Queues: Fair, Fast Or First?
With limited customer service resources, companies are challenged to deliver access to service in an expedient, fair and cost-effective manner. Since customers hate to wait, how can a company balance available resources and service–to effectively meet and/or exceed customer expectations? Queue…
Continue reading "Customer Service Queues: Fair, Fast Or First?"Wednesday, June 11, 2008
Some People Succeed in Spite of Themselves
It amazes me how some people and organizations succeed even when they screw up. Many of us at MarketingProfs have discussed the need for consistency in building a solid brand. When we exceed customer expectations, we score. But what about those who don’t walk the talk. How do they stay in business?…
Continue reading "Some People Succeed in Spite of Themselves"