It seems that every time the finance industry makes an effort to stabilize and repair its tattered image, it promptly shoots itself in the foot. The latest case of foreclosure “robo-signings”—where foreclosure documents were signed en masse without certification of basic information…
Continue reading "Can Finance’s Image Be Fixed?"Posts Tagged ‘consumer_trust’
Tuesday, November 16, 2010
Thursday, September 6, 2007
Mattel Apology Leaves Social Media Toys Unwrapped and Unused
Over on the WOMMA Facebook Group, Shannon Stairhime has started a conversation about the Mattel situation. In the post, Shannon asks for evaluations of Mattel’s performance in building consumer trust. Here’s my take: It was a great apology. WOM success? Not even close.
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Over on the WOMMA…
