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	<title>MarketingProfs Daily Fix Blog &#187; competitive advantage</title>
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		<title>Profit From Information Networks &#8230; Just Like the Rothschilds Did</title>
		<link>http://www.mpdailyfix.com/profit-from-information-networks-just-like-the-rothschilds-did/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=profit-from-information-networks-just-like-the-rothschilds-did</link>
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		<pubDate>Wed, 09 Feb 2011 20:18:17 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<guid isPermaLink="false">http://www.mpdailyfix.com/?p=26156</guid>
		<description><![CDATA[The use of information networks has conferred competitive advantage long before the advent of LinkedIn Answers, Ask, or Quora. In fact, to truly see the power of information networks, one need look no further than how the wealthiest family of the 19th and 20th centuries, the Rothschilds, used them to wield international power. 
Cobbling together [...]]]></description>
			<content:encoded><![CDATA[<p>The use of information networks has conferred competitive advantage long before the advent of <a href="http://www.linkedin.com/answers">LinkedIn Answers</a>, <a href="http://www.ask.com">Ask</a>, or <a href="http://www.quora.com/">Quora</a>. In fact, to truly see the power of information networks, one need look no further than how the wealthiest family of the 19th and 20th centuries, the Rothschilds, used them to wield international power. <span id="more-26156"></span></p>
<p>Cobbling together some Internet sources, let’s define an information network as an exchange, platform, or process for communication. Communication in such a network may be broadcast or two-way, and the network could be formal (well-defined with rules and procedures) or informal. Such networks also have a transmission infrastructure (network, computer, person, mail delivery, or even Pony Express). Information networks are often designed to disseminate valuable information, yet also might include conversations that are commonplace or even trivial.</p>
<p>Today’s information networks transmit knowledge with blinding speed via computers, Internet, and telecommunications. Of course, such mechanisms didn’t exist in the 1800s.  Even so, the ability to capture information and transmit it faster than competitors conferred significant advantage two hundred years ago, much as it does today. And there was no better information network in the 19th century than the system designed by the House of Rothschild.</p>
<p>According to <a href="http://www.amazon.com/House-Rothschild-Moneys-Prophets-1798-1848/dp/0140240845">economic historian Niall Ferguson</a>, the Rothschild banking dynasty originally consisted of Mayer Amschel (father) and his five sons: Nathan, Amschel, James, Carl, and Solomon.  Located in cities throughout the European continent, the Rothschilds started businesses in textiles and antiques, but quickly moved into supplying financial resources for kings (via personal loans) and countries. While more than a few characteristics made this family successful, one of their strongest advantages was use of a well-designed information network.</p>
<p>With brothers located in Frankfurt, London, France, Naples, and Vienna, the Rothschilds effectively acted with “unbreakable unity&#8221;&#8212;always coordinating and communicating as a single entity.  While mail service existed at the time, the Rothschilds discovered it was more reliable to set up their own information network. This network consisted of carrier pigeons and couriers on ship or horse. Couriers were full-time associates employed by the Rothschilds and were solely dedicated to the transmission of information.</p>
<p>And the brothers used this information network to make obscene profits. Niall Ferguson explains: “Success of arbitrage and forward-exchange operations hinged on rapid communication.  As far as possible, the brothers sought to keep one another abreast of news which might affect the exchange markets, the impending payment of a subsidy, further military action, imminent of the peace treaty being signed.”</p>
<p>In fact, the Rothschild information network was so well-constructed and rapid that statesmen used the Rothschild network instead of their own for exchanging diplomatic letters. With the Rothschild information network, letters that once took a week to travel the continent now traveled in a single day! And imagine the information flow exposed to the Rothschild family, when even <em>kings</em> trusted their correspondence to Rothschild couriers.</p>
<p>What was the profit advantage of the Rothschild information network? Niall Ferguson says that, “Major political events as well as confidential information could be relayed from one city to another well ahead of official channels.” Trading on information before it became public knowledge helped propel the Rothschild family to become the richest in Europe.</p>
<p>Alas, the speed of today’s technology has essentially removed information latency advantages. <a href="http://www.physorg.com/news/2011-01-internet-users-worldwide-billion.html">Five billion people</a> now have mobile phones. And with sensors, RFID, GPS, and high-speed Internet accelerating data flows across the globe, the playing field is much more level than in the 1800s. That’s not to say, however, that there’s no longer profit advantage via information networks.  Indeed, one needs to look no further than the formal and informal information networks used in the financial services community, particularly by investment banks which <a href="http://epicureandealmaker.blogspot.com/2011/01/some-people-never-learn.html">trade in information</a>,  sometimes a <a href="http://blogs.wsj.com/deals/2010/12/17/insider-trading-the-expert-network-web-grows/">little too aggressively</a>.</p>
<p>Change is accelerating rapidly. Information networks are a powerful tool to manage that change and make profitable decisions. But they’re not without costs of time, energy, and money to maintain them.</p>
<p>The Rothschilds made their fortune via an information network. How will you take advantage of today’s information networks to not only survive but thrive in the global marketplace?</p>
<ul>
<li>Is there still competitive advantage to be had in utilization of  information networks?</li>
<li>Niall Ferguson says that the Rothschilds spent a lot of time, energy, and money maintaining the best possible relations with the leading political figures of the day. What are you doing to cultivate your personal information network?</li>
</ul>
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		<title>Algorithms Give You a Competitive Advantage</title>
		<link>http://www.mpdailyfix.com/algorithms-give-you-a-competitive-advantage/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=algorithms-give-you-a-competitive-advantage</link>
		<comments>http://www.mpdailyfix.com/algorithms-give-you-a-competitive-advantage/#comments</comments>
		<pubDate>Wed, 15 Dec 2010 12:45:31 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
				<category><![CDATA[Customer Relationships]]></category>
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		<category><![CDATA[algorithms]]></category>
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		<category><![CDATA[consumer choice]]></category>
		<category><![CDATA[data deluge]]></category>
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		<guid isPermaLink="false">http://www.mpdailyfix.com/?p=25526</guid>
		<description><![CDATA[Analyst firm IDC predicts that by 2020, the amount of data generated each year will reach 35 zetabytes.  Companies are fighting this deluge in numerous ways. Some archive data for analysis at a later point in time, some purge data as quick as they obtain them, while others capture, ingest, analyze, and use data [...]]]></description>
			<content:encoded><![CDATA[<p>Analyst firm <a href="http://www.datacenterknowledge.com/archives/2010/05/04/digital-universe-nears-a-zettabyte/">IDC predicts</a> that by 2020, the amount of data generated each year will reach 35 zetabytes.  Companies are fighting this deluge in numerous ways. Some archive data for analysis at a later point in time, some purge data as quick as they obtain them, while others capture, ingest, analyze, and use data for competitive advantage—sometimes in microseconds! And in a sea of plenty, it’s often the best algorithm that wins.<span id="more-25526"></span></p>
<p>An algorithm is simply a step-by-step approach for solving a problem. Think of an algorithm like a formula; it can be complex, or relatively simple in design.  Now add compute power from today’s super fast computers coupled with the know-how to design, build, and maintain these formulae and you have a winning combination!  Companies across the globe use algorithms to make recommendations (think:<em> If you like this product, you’ll probably also like this</em>), choose optimum delivery routes for packages, and even route calls to agents that can best diagnose a particular problem.</p>
<p>How can an algorithm confer competitive advantage? Depending on the type of business you’re in, it’s easy to see how algorithms can reduce all available choices into the very best options. Take for instance, Google.  In the February 22, 2010 issue of <em><a href="http://www.wired.com/magazine/2010/02/ff_google_algorithm/">Wired Magazine</a></em> writer Stephen Levy points out, “For years, (Google) has used its mysterious, seemingly omniscient algorithm to, as its mission statement puts it, “organize the world’s information.”  Google’s algorithm is constantly tweaked, honed, tested, and improved to better interpret searchers’ requests, no matter how awkward or misspelled, says Levy. And this competitive advantage in its search algorithm has (so far) confirmed a 65% share of the search market for Google.</p>
<p>In a sea of data, algorithms can also help reduce choice overload. Online dating sites often use proprietary algorithms to divine appropriate partner matches based on user inputs such as preferences for race, religion, eye or hair color, and more. <a href="http://www.welcometodating.com/index2.php?option=com_content&amp;do_pdf=1&amp;id=64">eHarmony’s algorithm</a> for example, helps select potential partners based on a 258 question personality test. eHarmony’s algorithm takes too much choice (sea of available singles) and distills/simplifies millions of choices into much more manageable options.</p>
<p>And while companies like eHarmony rely on data input by a user, a new recommendation engine called Wings mines your social media “bread crumbs” left on various websites (including Facebook, Netflix, Twitter, Foursquare and others) to feed into its algorithm to pick a suitable dating partner.  A <a href="http://www.technologyreview.com/web/26176/">MIT Technology review article</a> on Wings says, “The idea is that the computer’s analysis of your behavior provides a richer analysis than you’d say about yourself.”</p>
<p>More data has been created in past three years than in past 40,000 years, says Teradata CTO Stephen Brobst.  Indeed, today and into the near future, companies that can sort through, analyze and utilize this rich trove of data treasure faster (in some cases with blinding speed) than competitors will dominate over those enterprises slow to comprehend this critical transition.</p>
<p>Related:  “<a href="http://smartdatacollective.com/Home/14691">Social Network Analysis: Hype or Help?</a>” and “<a href="http://smartdatacollective.com/paulbarsch/25584/zero-latency-future-now">The Zero Latency Future is Now</a>”</p>
<p>Questions:</p>
<ul>
<li>Are recommendation engines becoming more or less reliable? Think of a website you often use that uses recommendation algorithms. How “close to home” are its choices for you?</li>
<li> Do you think a computer can discern your tastes in romance better than you can?</li>
</ul>
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		<title>Win the World Over: Use Comparative Advantage</title>
		<link>http://www.mpdailyfix.com/win-the-world-over-use-comparative-advantage/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=win-the-world-over-use-comparative-advantage</link>
		<comments>http://www.mpdailyfix.com/win-the-world-over-use-comparative-advantage/#comments</comments>
		<pubDate>Tue, 02 Nov 2010 14:21:50 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<guid isPermaLink="false">http://www.mpdailyfix.com/?p=24906</guid>
		<description><![CDATA[Marketers are often focused with gaining competitive advantage—combining resources to beat the competition.  However, the concept of comparative advantage&#8212;or “producing something at the lowest cost of anyone else”—shouldn’t be overlooked as a way to win in the marketplace.   And one needs to look no further than comparative advantage’s poster child, China, for [...]]]></description>
			<content:encoded><![CDATA[<p>Marketers are often focused with gaining <a href="http://www.investorwords.com/998/competitive_advantage.html">competitive advantage</a>—combining resources to beat the competition.  However, the concept of <a href="http://economics.about.com/cs/economicsglossary/g/comparative.htm">comparative advantage</a>&#8212;or “producing something at the lowest cost of anyone else”—shouldn’t be overlooked as a way to win in the marketplace.   And one needs to look no further than comparative advantage’s poster child, China, for a view as to how this strategy can be successful.<span id="more-24906"></span></p>
<p>An article in <em>New Yorker </em>Magazine titled “<a href="http://www.newyorker.com/reporting/2010/10/11/101011fa_fact_osnos">Boom Doctor</a>” documents the rise of <a href="http://en.wikipedia.org/wiki/Justin_Yifu_Lin">Justin Yifu Lin </a>to chief economist of the World Bank.  Keeping a rather unassuming profile in World Bank headquarters in Washington D.C., Lin is given the rock-star treatment in China, where he is the first Chinese citizen to serve in this prestigious position.</p>
<p>Thirty years ago, China was implementing many of the economic ideas that have transformed it into a growth juggernaut, including designation of <a href="http://en.wikipedia.org/wiki/Special_Economic_Zone">special economic zones</a> and a major investment in infrastructure. But it was one idea in particular, championed by Lin and others, that helped transform China from net debtor to creditor. It’s the idea of comparative advantage.</p>
<p>Some equate comparative advantage with the strategy of being the low-cost producer. That’s a big part of it. But comparative advantage is fully defined as being the low-cost producer in relation to your opportunity costs.</p>
<p>A terrific example of comparative advantage is found in an online article from the <a href="http://www.econlib.org/library/Topics/Details/comparativeadvantage.html">Library of Economics and Liberty</a>. Let’s say that both you and Lance Armstrong both cycle and type really fast.  Maybe Lance is even a bit faster typist. Should Lance Armstrong take on a career in typing since he’s the fastest typist around? Of course not! Though Lance may be the fastest and lowest-cost typist, he could make much more money cycling and winning tours. Thus, even though you may not be as fast a typist at Lance, comparative advantage is yours.</p>
<p>In the New Yorker article, Lin agrees with this sentiment. He says, “If you follow your comparative advantage, you will export whatever you’re good at, and import whatever you’re not good at.”</p>
<p>With a multibillion dollar trade deficit with the United States, China is taking comparative advantage to the bank. Author Peter Hessler illustrates in his book, “<a href="http://www.harpercollins.com/books/Country-Driving-Peter-Hessler/?isbn=9780061804090">Country Driving</a>,” that China has comparative advantage in producing myriad items at the lowest opportunity cost.</p>
<p>For example, there are towns solely dedicated to making playground equipment. Qiaotou is known for making buttons, Wuyi makes one billion decks of playing cards a year, Yiwu makes 25% of the world’s drinking straws, and Dtange makes one-third of the socks on earth!  An online trade glossary says that comparative advantage is when a country produces “products at a lower cost, relative to other goods, compared to another country.” That definition perfectly sums up China’s upper hand.</p>
<p>What does all this have to do with marketing? With the next fiscal year approaching for many companies, marketers are once again challenged to put forward more than simply budgets but also growth strategies as well.  Competitive advantage for companies is fleeting, especially with rapid changes in technology and quick “me-too” imitation. That leaves the concept of comparative advantage as a viable consideration in strategic marketing plans.</p>
<p>Questions:<br />
• Is China’s success in comparative advantage a model for other countries?<br />
• Justin Yifu Lin asks, “How can a developing country catch up to developed countries?” It’s a powerful question. What are your thoughts?</p>
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		<title>When Is It OK to Sell a Substandard Product?</title>
		<link>http://www.mpdailyfix.com/when-is-it-ok-to-sell-a-substandard-product/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=when-is-it-ok-to-sell-a-substandard-product</link>
		<comments>http://www.mpdailyfix.com/when-is-it-ok-to-sell-a-substandard-product/#comments</comments>
		<pubDate>Thu, 14 Oct 2010 14:31:30 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<description><![CDATA[With very few exceptions, it’s not a good idea for companies to make and sell substandard products and services. 
Yet, that’s exactly what happened leading up to the 2008 financial crisis where banks bundled shaky and suspect mortgage loans known as collateralized debt obligations (CDOs) and resold them to pension funds and other investors worldwide. [...]]]></description>
			<content:encoded><![CDATA[<p>With very few exceptions, it’s not a good idea for companies to make and sell substandard products and services. </p>
<p>Yet, that’s exactly what happened leading up to the 2008 financial crisis where banks bundled shaky and suspect mortgage loans known as <a href="http://en.wikipedia.org/wiki/Collateralized_debt_obligation">collateralized debt obligations </a>(CDOs) and resold them to pension funds and other investors worldwide.  And while some financial services companies have since settled with the United States Securities and Exchange Commission for their role in misleading investors, most have not admitted fault.  </p>
<p>Which leads to a larger question—when is it acceptable to knowingly sell a substandard product? <span id="more-24726"></span></p>
<p>Charles Morris, author of “<a href="http://books.google.com/books?id=LUcQO0nyQfsC&amp;printsec=frontcover&amp;dq=The+Two+Trillion+Dollar+Meltdown&amp;source=bl&amp;ots=wuPbagFAQ4&amp;sig=fuKfIBHy81kGEAEZRkVBVha8KVA&amp;hl=en&amp;ei=_260TKaRMIeMnQflxKX-BA&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=6&amp;ved=0CDYQ6AEwBQ#v=onepage&amp;q&amp;f=false">The Two Trillion Dollar Meltdown</a>” aptly describes the period leading up to the financial crisis of 2008 as “sheer idiocy”.  To start with, he says, debt to equity—or leverage—by many financial firms was as high as 100:1.  In addition, high risk mortgages were more than the flavor of the month, as CDOs in 2006 were created from “more than 40% of all mortgage originations.” And of course, we haven’t even mentioned derivatives such as credit default swaps (CDS) that tied global banks together in an intricate web of interdependency.</p>
<p>What is the end-result of the 2008 financial crisis? The International Money Fund (IMF) <a href="http://www.nytimes.com/2009/04/22/business/global/22fund.html">estimates losses </a>from the financial crisis at $4.1 trillion, jobless rates still hover at 12.5% or more in some states, and 401K account’s are still recovering from losses of 30-50%  and sometimes more!  Indeed, if anything has been learned from this global meltdown it’s that —<a href="http://en.wikipedia.org/wiki/Caveat_emptor">caveat emptor </a>still reigns—otherwise known as “let the buyer beware”. </p>
<p>Let’s get back to CDOs for a minute. A collateralized debt obligation is simply a bundle of 100-200 mortgages that are sliced and diced into “<a href="www.risk.net/credit/feature/1522664/creating-cdo-tranches">tranches</a>” and then priced and sold to investors based on a risk management formula.  Investment banks engaged in buying mortgages from “mortgage mills” and then packaged and resold these CDOs to investors.  Not a bad concept, unless you know beforehand that the package consists of fraudulent and dubious loans that will likely never be paid. </p>
<p>In fact, Carl Levin, chairman of the US Senate’s Permanent Subcommittee on the Financial Crisis scolded a row of investment bankers on the process of producing CDOs and other financial products saying, “You people think it’s a piece of crap, and go out and sell it!”  </p>
<p>But here’s the rub—as the writer of the <a href="http://www.ft.com/lex">Financial Times Lex Column </a>describes it; “…selling crap is no crime per se.”  In fact, the writer goes on to say, “If the SEC is so against the practice, it should also prevent people from the buying of crap too.”</p>
<p>In fact, there are many businesses that profit greatly from the buying of distressed assets including foreclosed homes, flailing companies, and even tarnished brands.  Obviously, these sales should continue. However, the writer of Lex must also remember that some US states do prohibit the “knowing” sale and re-sale of defective products; for a good example see <a href="http://ag.ca.gov/consumers/general/lemon.php">lemon laws </a>for pre-owned cars.</p>
<p>A Financial Times reader <a href="http://www.ft.com/cms/s/0/22ff2938-58a7-11df-a0c9-00144feab49a.html">responds</a>—tongue in cheek—to the Lex column by saying if it is indeed a legitimate business practice to sell substandard products that the Lex column author, should “bear this principle in mind (the next time he/she) visits a doctor, dentist, pharmacist, lawyer or accountant.” </p>
<p>With the advent of the internet, the Smartphone explosion and now social media, global companies cannot afford to take the risk of knowingly selling sub-standard products.  This advice of course, only applies if companies care about brand perception, reputation and integrity.</p>
<p>For many companies—reputation is one of the last bastions of competitive advantage. Millions if not billions of dollars in brand equity and goodwill are at stake. And consumers have long memories. There are no real shortcuts when it comes to quality.</p>
<p>Questions:</p>
<p>• In an age of “asymmetric information”—where the seller often knows more than a buyer—why are brands so important?<br />
• When is it OK to sell a substandard product?</p>
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		<title>New Markets: Too Late For Green Technology?</title>
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		<pubDate>Thu, 07 Jan 2010 14:15:00 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<description><![CDATA[http://www.mpdailyfix.com/images/chinawindturbine.jpg
]]></description>
			<content:encoded><![CDATA[<p>In a quest to grow revenues, marketers are often charged with discovering and branching into new markets. And while the &#8220;<a href="http://www.thegreeneconomy.com/">green economy</a>&#8221; sure looks promising, Western companies are discovering that state and privately owned Chinese enterprises are establishing strong footholds. In a race to develop green technologies and dominate green markets, does China have an insurmountable lead?</p>
<p><span id="more-20799"></span><br />
<a href="http://en.wikipedia.org/wiki/Paul_Volcker">Paul Volcker</a>, chairman of U.S President Barack Obama&#8217;s Economic Advisory Board <a href="http://www.businessweek.com/magazine/content/10_02/b4162011026995.htm?campaign_id=rss_topStories">recently said</a>, &#8220;(The United States) needs to do a better job at the new industries coming along, the so called green economy.&#8221; However, an article from the <em>New Yorker</em> titled &#8220;<a href="http://www.newyorker.com/reporting/2009/12/21/091221fa_fact_osnos">Green Giant</a>&#8221; suggests that China has invested in green technologies for decades and already has a significant head start.</p>
<p>Why China and green technologies? Call it a matter of survival. As factory to the world, China is now responsible for <a href="http://outside.away.com/outside/news/20070621_01.html">a larger carbon footprint</a> than even the United States. And while links between carbon emissions and global warming are <a href="http://www.ft.com/cms/s/0/340e65d0-d865-11de-b63a-00144feabdc0.html">debatable</a>, Chinese leaders haven&#8217;t taken any chances investing in technologies that are more environmentally friendly such as wind and solar. Moreover, its export heavy led economy needs energy to sustain itself, so renewable energy is definitely a national security imperative.</p>
<p>Strategic planning is often about seeing significant trends on the horizon, making big (and wise) bets and laying the foundation for future dominance. To this point, according to the <em>New Yorker</em> article, as far back as 1986 Chinese leaders saw the beginnings of a &#8220;new technological revolution&#8221; and started building green capabilities and setting targets for heat and wind turbines, solar panels and hydro-electric dams.</p>
<p>Indeed years of heavy investment have paid off in that China now manufactures &#8220;more solar cells than any other country&#8221; and has doubled its wind capacity for three years running (2006-2008).</p>
<p>It&#8217;s tempting to dismiss the prowess?and progress of China with a vision of cheap goods, backwards factories, inefficient processes and thousands of workers in assembly lines producing with ancient technologies. Yet, in many cases Chinese factories are just as productive, clean, and advanced as Western enterprises, and in some instances the only place a product can be made cost effectively is in China!</p>
<p>There is a sliver of good news, however for Western companies. While the <em>New Yorker</em> article cites China&#8217;s ability to scale and mass produce green technologies, much of the innovation and science behind the scenes still comes from the West.</p>
<p>One can only wonder, however, how long this lead in innovation will hold, especially as R&amp;D expenditures, &#8220;have grown faster in China than other big country?climbing about 20% per year for two decades to $70B last year.&#8221;</p>
<p>Perhaps there&#8217;s a future in collaboration between Western countries and China. &#8220;Chinese manufacturing and American innovation is powerful,&#8221; says Kevin Czinger, a former Goldman Sachs executive. Mr. Czinger calls it the &#8220;Apple model&#8221; where innovation and know-how is born in the West and execution resides in Asia.</p>
<p>On the other hand, with a just small portion of the overall &#8220;value&#8221; of a product staying in China, it seems unlikely that China will be content as simply the muscular strength powering the world economy.<br />
Questions:</p>
<ul>
<li>Marketers; dominance of green markets isn&#8217;t just limited to green energy. Green design, building, packaging, chemistry, and nanotechnologies are also in play. Which areas hold the most promise for Western companies?</li>
<li>With unemployment levels nearing 12-17% in some US states and cities, the green industry is often seen as a potential panacea. Are Western countries in danger of losing green jobs to developing countries? If so, what&#8217;s the remedy?</li>
<li>How does &#8220;green technology&#8221; fit in the future of your company?</li>
</ul>
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		<title>The Moneyball-itzation of Marketing</title>
		<link>http://www.mpdailyfix.com/the-moneyball-itzation-of-marketing/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=the-moneyball-itzation-of-marketing</link>
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		<pubDate>Tue, 11 Aug 2009 14:00:00 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
				<category><![CDATA[Customer Behavior]]></category>
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]]></description>
			<content:encoded><![CDATA[<p>Oakland A&#8217;s General Manager Billy Beane started the &#8220;<a href="http://en.wikipedia.org/wiki/Moneyball:_The_Art_of_Winning_an_Unfair_Game">Moneyball Revolution</a>,&#8221; where analytics replaced intuition as the primary method of evaluating talent and assembling a professional baseball team. And while Beane&#8217;s critics entertain some self-satisfaction from the recent mediocrity of the A&#8217;s, there&#8217;s no doubt that quantitative analysis has changed baseball forever.</p>
<p><span id="more-20632"></span><br />
Similarly in the marketing discipline, while practitioners often <a href="http://www.mpdailyfix.com/2009/08/all_marketers_are_not_created.html">debate</a> whether marketing is more &#8220;art than science&#8221;&ndash;a trend towards analytics is afoot.</p>
<p>Tradition and convention are certainly hallmarks of Major League Baseball. And for many years, the status quo reigned&ndash;especially in the processes used to construct a baseball team.</p>
<p>Using knowledge, intuition and experience to evaluate talent, field managers and scouts would scour high schools, practice fields and colleges looking for the missing pieces that could potentially elevate them to a championship. Gut decision making ruled&ndash;until Billy Beane and the Moneyball analytics revolution started.</p>
<p>An <a href="http://sports.espn.go.com/espn/otl/columns/story?columnist=bryant_howard&amp;id=4357166">ESPN Magazine </a>article shows how based on geographical location, Oakland was forced to compete in a smaller market with revenues far lower than teams like Boston or New York. Attempting to level the playing field, Billy Beane took a different approach to baseball resourcing. Instead of trying to sign big name players with the best batting average, Beane used statistical analysis to discover indicators that he believed would have a better correlation with offensive success.</p>
<p>Michael Lewis, author of <em><a href="http://www.amazon.com/Moneyball-Art-Winning-Unfair-Game/dp/0393057658">Moneyball</a></em>&ndash;a book on Billy Beane&#8217;s methods writes,</p>
<blockquote><p>&#8220;By analyzing baseball statistics you could see through a lot of baseball nonsense. For instance, when baseball managers talked about scoring runs, they tended to focus on team batting average, but if you ran the analysis you could see that the number of runs a team scored bore little relation to that team&#8217;s batting average. It correlated much more exactly with a team&#8217;s on-base and slugging percentage.&#8221;
</p></blockquote>
<p>And for awhile, Moneyball worked. In the early years of Moneyball, the Oakland A&#8217;s were competitive with payrolls in the $50 million range whereas larger market teams were spending $100 million plus. It wasn&#8217;t that Oakland was choosing to pocket the $50 million annual difference&ndash;they simply didn&#8217;t have that kind of money to spend. Oakland needed a way to compete and they chose analytics.</p>
<p>Unfortunately for Billy Beane, his competitive advantage didn&#8217;t last very long. Other baseball teams adopted statistical analysis and General Managers like Boston&#8217;s <a href="http://books.google.com/books?id=C8853BeytxQC&amp;pg=PA242&amp;lpg=PA242&amp;dq=Theo+Epstein+analytics&amp;source=bl&amp;ots=a6Xop3LNSM&amp;sig=blIKkAwuTF8DuOHpa4eMdEMIloM&amp;hl=en&amp;ei=0i2ASuieM4akMbe80foC&amp;sa=X&amp;oi=book_result&amp;ct=result&amp;resnum=10#v=onepage&amp;q=&amp;f=false">Theo Epstein quickly combined </a>analytical prowess with the advantage of a major revenue market to assemble a perennial powerhouse. Like it or not (and some GMs still don&#8217;t), the adoption of analytics drastically changed baseball and now the use of analytics to help build a ball club is a standard process.</p>
<p>Similar to the adoption of Moneyball, marketing is in the throes of an analytical revolution.</p>
<p>Specifically, practitioners of marketing know they need fresh and accurate data for advanced marketing functions such as better segmentation, devising more effective campaigns and offers, and creating relevant interactions with the customer across multiple touch points. This data must be clean, modeled and managed&ndash;a large undertaking that involves marketers working closely with IT.</p>
<p>Marketers also are realizing that some understanding of analytical applications and business intelligence know-how is necessary to help analyze and translate data into actionable information that can be used to create better customer experiences. Hundreds of case studies in <a href="http://hbr.harvardbusiness.org/">business publications </a>and <a href="http://www.amazon.com/Books-Analytics-Dollars-Starter-Library/lm/R39IX3THGK94AC">books</a> have emerged over the past five to seven years as a testimony to these trends.</p>
<p>Analytics helped a small market team like the Oakland A&#8217;s compete with clubs that had much larger budgets. Indeed, Oakland enjoyed a period of success before larger teams &#8220;caught on&#8221; to Beane&#8217;s analytical approach.<br />
In the same vein, the window of opportunity for marketers to adopt business analytics&ndash;before their competitors&ndash;is closing rapidly.</p>
<ul>
<li>With the early success of Moneyball, Billy Beane parlayed himself an ownership stake in the Oakland A&#8217;s.  For marketers, how valuable will analytical skills be in the near future?</li>
<li>Are you competing with companies that have much larger budgets and personnel resources? If so, what strategies are you using to win?</li>
<li>Critics of Moneyball say that one cannot run a major league baseball team with a computer. Going forward&ndash;in marketing&ndash;will knowledge and intuition win out over analytics?</li>
</ul>
<p>Are you prepared for the &#8220;Moneyball-itzation&#8221; of marketing?</p>
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		<title>Marketing Lessons Learned from the F-22 Raptor</title>
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		<pubDate>Wed, 25 Feb 2009 12:50:10 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
				<category><![CDATA[Featured Posts]]></category>
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		<description><![CDATA[As the United States Air Force (USAF) seeks to maintain competitive advantage in the skies, it has rolled out a technological marvel&#8211;the F-22 Raptor. Indeed, the F-22 takes advantage of the latest in technology to help its pilot&#8217;s process battlefield information quickly and make decisions faster. What does this advanced airplane have to do with [...]]]></description>
			<content:encoded><![CDATA[<p>As the United States Air Force (USAF) seeks to maintain competitive advantage in the skies, it has rolled out a technological marvel&ndash;the <a href="http://en.wikipedia.org/wiki/F-22_Raptor">F-22 Raptor</a>. Indeed, the F-22 takes advantage of the latest in technology to help its pilot&#8217;s process battlefield information quickly and make decisions faster. What does this advanced airplane have to do with marketing? Probably a lot more than you think.</p>
<p><span id="more-20404"></span><br />
As a heavy carpet of snow drapes over the mountains outside of Anchorage, Alaska, a small squad of Raptors flies across the sky. Meanwhile, on the ground at Elmendorf Airforce Base, pilots and ground crews shake their heads in disbelief as they watch the F-22s perform maneuvers in war games against its predecessor, the <a href="http://en.wikipedia.org/wiki/F-15_Eagle">F-15 eagle</a>.</p>
<p>According to a recent <a href="http://www.theatlantic.com/doc/200903/air-force">Atlantic Monthly article</a>, the F-15 eagle has been the work horse of the modern USAF for the past twenty five years.  Yet airplanes from other countries have caught up technologically and now equally match the F-15 strike eagle in capabilities. Desperate to keep competitive advantage, the USAF turned to the F-22 Raptor which sports improved and advanced avionics. However, competitive advantage in the skies hasn&#8217;t always been about technology.</p>
<p>For example, during World War II, pilots with first rate eye sight would often be the last one flying. That&#8217;s because fifty years ago, it was important to be able to see enemy planes 7-10 miles out, and then maneuver accordingly. Seeing the enemy first had its advantages.</p>
<p>As avionics and computer technology improved over the years, winning the skies became less about what the pilot could physically see and more about what sensors in the plane could detect.  Pilots would essentially wrap themselves in a &#8220;digital cocoon&#8221; of lights, sensors, gauges and radio signals.  The most important attribute for pilots then, changed from eyesight to an ability to process &#8220;multiple streams of information&#8221;, and then choose a course of action.</p>
<p>The ability to capture information, process it, and choose a smarter course of action is a key to competitive advantage, and the new F-22 Raptor takes this into account.</p>
<p>Now, instead of forcing the pilot to absorb many information inputs, the F-22 offers pilots a single display in the middle of the cockpit. The pilot now has a 360 degree view&ndash;in color&ndash;of the battlefield with communications and inputs fully integrated from the plane itself, <a href="http://en.wikipedia.org/wiki/Wingman">fellow Raptor pilots </a>and <a href="http://en.wikipedia.org/wiki/AWACS">AWACS</a> commanders.</p>
<p>While the technological advantages of the F-22 Raptor have changed the playing field, technology alone does not confer competitive advantage in the skies. Skill, training, and the right physical characteristics (to cope with <a href="http://en.wikipedia.org/wiki/G-force">G-forces</a>) all play a part.</p>
<p>However, since most modern combat now takes place, &#8220;beyond visual range&#8221;, having a complete picture&ndash;a single, integrated view&ndash;allows a pilot to react to a threat before they even see it. Pilots can leverage the explosion of information, and react quicker than their competition.  And in a &#8220;<a href="http://en.wikipedia.org/wiki/Dogfight">dogfight</a>&#8220;, seconds make a difference.</p>
<p>As marketers across the globe grapple with challenging recessionary forces, gaining new customers, adding wallet share and retaining cash flows is more critical than ever.  The technology exists to help marketers capture, integrate, analyze and manage the onslaught of data that customers, suppliers and partners produce. Data can be leveraged into information to help understand customer behavior, generate insights and drive better customer interactions.</p>
<p>Think about this&ndash;whatever analytical capabilities you have now&ndash;may not be good enough in today&#8217;s complex marketplace (think: F-15 Eagle). Are your competitors building an F-22? Will you know when they&#8217;ve launched a missile&ndash;or will it be too late to react?</p>
<p>Questions:<br />
* Does the ability to display information in a relevant, logical and prioritized fashion confer competitive advantage for businesses, much as it does in military conflicts?<br />
* How critical a factor is &#8220;time&#8221; in decision making? Do seconds and hours count? Have you seen the windows of opportunity closing faster than in previous years?<br />
* Some marketers believe it&#8217;s not their job to promote integrated data across a company&ndash;they say this should be the role of the CIO. What do you think?<br />
Related post: <a href="http://www.mpdailyfix.com/2009/02/cmos_dont_get_customer_service.html">CMO&#8217;s Don&#8217;t Get Customer Service</a></p>
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		<title>Is the Speed of Decision Making Accelerating?</title>
		<link>http://www.mpdailyfix.com/is-the-speed-of-decision-making-accelerating/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=is-the-speed-of-decision-making-accelerating</link>
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		<pubDate>Tue, 23 Sep 2008 13:35:38 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<description><![CDATA[As the forces of globalization continue to connect and intertwine commercial and financial markets, and new technologies come online in the marketplace, the time between &#8220;event&#8221; and &#8220;action&#8221; is rapidly closing.

In the past, managers could take weeks or days to make important decisions, however to effectively compete globally, some companies are making critical decisions in [...]]]></description>
			<content:encoded><![CDATA[<p>As the forces of globalization continue to connect and intertwine commercial and financial markets, and new technologies come online in the marketplace, the time between &#8220;event&#8221; and &#8220;action&#8221; is rapidly closing.</p>
<p><span id="more-20174"></span><br />
In the past, managers could take weeks or days to make important decisions, however to effectively compete globally, some companies are making critical decisions in hours, minutes or even seconds.  With windows for decision making closing faster than ever&ndash;are your decision making processes setting you up for success&ndash;or failure?</p>
<p>While most would agree that strategic decisions require thoughtful consideration that should rightly stretch out months or weeks, the <a href="http://news.bbc.co.uk/1/hi/business/7617976.stm">financial market turmoil </a>of the past year plainly shows that decision making windows can open and close quite rapidly.  In fact, as marketplaces grow more complex, and financial markets interconnect in ways analysts still struggle to understand, strategic decisions <a href="http://www.businessweek.com/bwdaily/dnflash/content/mar2008/db20080316_356646.htm">(even those involving M&amp;A) sometimes need to be made in 24-48 hours</a>.</p>
<p>The window for operational decisions is also shrinking. Companies now need the ability to detect and respond in real-time or near real time when fraud is occurring, products are out of stock, lines at store checkout are too long, online shopping carts are abandoned, or customers are calling with product/service quality issues.</p>
<p>There can be significant financial benefit to speeding operational decisions. Case in point is the financial services industry.</p>
<p>As early as the 1990s, trades were conducted on a system called <a href="http://www.investopedia.com/university/electronictrading/trading4.asp">SuperDot</a> which still exists today. However, according to Richard Bookstaber, an equity fund manager and author of &#8220;<a href="http://www.amazon.com/Demon-Our-Own-Design-Innovation/dp/0471227277">Demon of Our Own Design</a>&#8220;, there was nothing super about the system. &#8220;Orders were sent using primitive 386s communicating via Hayes micromodem,&#8221; he writes. &#8220;Between short sale restrictions and bottlenecks from excessive volume, there was no guarantee orders would get executed at all.&#8221;</p>
<p>Now let&#8217;s fast forward to the future. In Technology Review, an article titled, &#8220;<a href="http://www.technologyreview.com/Biztech/19529/">The Blow Up</a>&#8221; mentions that many high frequency financial services traders make 1,500 or more trades a day, whereas the computers at some brokerage firms execute &#8220;hundreds of thousands of trades everyday&#8221;&ndash;most of which are automated by computers following complex business rules and require no human intervention.</p>
<p>The same article details how the &#8220;science of <a href="http://www.thecepblog.com/2008/09/21/complex-event-processing-%e2%80%93-an-emerging-paradigm-in-business-intelligence-security-and-monitoring-and-control/">event processing</a>&#8221; allows computers to &#8220;read, interpret and act upon news&#8221; such as making a trade in response to an &#8220;FDA announcement&ndash;in milliseconds!&#8221;</p>
<p>The ability to act upon information faster than others&ndash;in this instance to execute a trade faster than other market participants&ndash;can make a huge difference in profits or loss. Creating business value via faster and better operational decision making extends to other industries as well.</p>
<p>In retail, analytical systems are enabling workforce and inventory optimization to ensure plenty of staffing and products, notifying managers of stock outs, and even helping speed up the checkout process.</p>
<p>According to an article in the Economist titled, &#8220;<a href="http://www.economist.com/science/tq/displaystory.cfm?story_id=10202778">Watching While You Shop</a>&#8220;, one very large British retailer is using a system to sense the number of shoppers that enter and leave the store, and then use that data to predict how many check-stands should be open. Systems predict, &#8220;up to an hour in advance and monitor average waiting times and queue lengths.&#8221;  Since most of the point of sale systems at this retailer are self service, the system can detect when lines get too long and then open check-stands accordingly.</p>
<p>Faster and better decision making can infer a competitive advantage for companies, but those advantages don&#8217;t traditionally last very long. Competitors can invest in the same technologies and copy workflows.  However, those companies that create a culture based on analytical decision making are hard to imitate as &#8220;<a href="http://www.amazon.com/Super-Crunchers-Thinking-Numbers-Smart/dp/0553805401">thinking by the numbers</a>&#8221; becomes a way of life.</p>
<p>Getting back to the original premise, I believe that in a complex and global economy, there is less room for error as economies, companies and even individual actions are more <a href="http://rick.bookstaber.com/2007/09/myth-of-noncorrelation.html">tightly coupled</a>. Nothing happens in a vacuum anymore. This means there is less time to react as single events often start chain reactions.</p>
<p>To thrive in a global economy, companies must be able to make the best decisions based on accurate data sources that present as complete a picture as possible. Windows of opportunity are opening and closing faster than ever before. The ability or inability to capitalize on those open windows could be the difference between sustained competitive advantage and obsolescence.</p>
<p>Questions for DailyFix readers:<br />
* Do you see the &#8220;windows for decision making&#8221; closing at a much faster pace?<br />
* What other drivers besides technology, globalization and interlocking financial markets are driving a reduction in time between &#8220;event&#8221; and &#8220;action&#8221;?<br />
* With decision making windows closing faster, will &#8220;gut decisioning&#8221; play a bigger role going forward?<br />
* When decision making opportunities arise, how are you preparing yourself or your company to best act on those opportunities?<br />
I&#8217;d love to hear your comments!</p>
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		<title>You Need Marketing Bootcamp!</title>
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		<pubDate>Wed, 23 Aug 2006 12:45:34 +0000</pubDate>
		<dc:creator>Paul Barsch</dc:creator>
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		<description><![CDATA[World class cellists and pianists descend on Meadowmount boot camp, located in Westport, N.Y., every year for a grueling summer of practice, drills and more practice. And these are some of the world&#8217;s very best and up and coming talents. If the world&#8217;s best musicians need the rigors and training of boot camp, shouldn&#8217;t we [...]]]></description>
			<content:encoded><![CDATA[<p>World class cellists and pianists descend on Meadowmount boot camp, located in Westport, N.Y., every year for a grueling summer of practice, drills and more practice. And these are some of the world&#8217;s very best and up and coming talents. If the world&#8217;s best musicians need the rigors and training of boot camp, shouldn&#8217;t we consider something similar to become a <strong>world-class marketing professional</strong>?</p>
<p><span id="more-12436"></span></p>
<p>As marketers we&#8217;re always looking at creating competitive differentiation for our products, services and companies. But are we paying attention to enlarging the skill gap between ourselves and our fellow marketing professionals (either within the company) or within the larger job market?</p>
<p>According to &#8220;A Boot Camp for Budding Virtuosos,&#8221; Business Week</em>, August 21, 2006, &#8220;every summer 220 young violinists, cellists, and pianists head into the woods&#8221; of NY to a special boot camp called Meadowmount. It&#8217;s here that these musicians learn their craft through a strict set of drills, scales and hours of practice.</p>
<p>According to the article, &#8220;musicians must be awake and practicing by 8:30am, and the must spend five hours a day in their tiny, un-air conditioned bedrooms in individual practice.&#8221; This isn&#8217;t camp Griswold&#8212;it is hard work, and these students aren&#8217;t at Meadowmount for socialization and pool parties!</p>
<p>We could easily dismiss these musicians as over achievers. However, we&#8217;d be remiss if we didn&#8217;t note that these are some of the worlds best musicians, trying to get better&ndash;after all Meadowmount has produced the likes of Pinchas Zukerman, Itzhak Perlman, Joshua Bell and YoYo Ma.</p>
<p>So what separates the elite musicians from the rest of the crowd?  As noted in the <em>Business Week</em> article, researchers led by Florida State University professor K. Anders Ericsson, studied musicians at a Berlin conservatory. The students were divided into three skill levels, including one group identified by the faculty as having the best opportunity to become world class soloists.</p>
<p>The results, according to the article were &#8220;clear cut, with little room for any sort of inscrutable God-given talent. The elite musicians had simply practiced far more than the others.&#8221;</p>
<p>In the marketplace for talent, there will always be individuals with loads of natural talent, just as there will be professionals who have to work a bit harder than their peers to produce similar results.</p>
<p>However, no matter how much talent you have as a marketer, there&#8217;s always room for improvement, and always room for practice and refinement of the skills that make us world class marketing professionals.</p>
<p>What business books on leadership, finance, operations or the like are you reading to become a well-rounded executive? Which marketing research studies and publications are in your back pocket? What executive education courses have you recently completed? Are your public speaking skills sharp? Have you benchmarked your skills against your peers? How about against those working in world class marketing organizations like GE or Microsoft?</p>
<p>The article notes another attribute of elite musicians is not only repetition of &#8220;tough spots,&#8221; but also an &#8220;intensely self-critical&#8221; attitude where players constantly identify weaknesses and look for improvement opportunities.</p>
<p>So, until there is a real marketing boot camp similar to Meadowmount, you can always take an inventory of your skill sets and embark upon a plan of self improvement.</p>
<p>It&#8217;s a jungle out there, and the global talent pool for marketing professionals is only growing with economies like India and China entering the mainstream. What are you doing to maintain your &#8220;personal&#8221; competitive edge?</p>
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