As Catherine Walker’s Alzheimer’s disease advanced, her daughter, Gail Watson, tried to both balance her mother’s disease and care for her ailing father. Struggling as caregiver to both her parents, she found Vancouver-based Nurse Next Door, a company that rescues caregivers by providing…
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Thursday, September 30, 2010
Walking a Mile in Their Customers’ Boots
BusinessWeek names 25 companies every year to its list of service champions. It starts with a list based largely on brands in J.D. Power & Associates database, and BusinessWeek polls 3,000-plus readers to names most associated with treating customers well. This includes techniques, strategies…
Continue reading "Walking a Mile in Their Customers’ Boots"Thursday, September 9, 2010
Help Customers Count on You
How can you take what you know about your customers—their emotions, priorities, challenges and needs—to show that you want to be there for them? Take time to think about it. Because if you can do this, you earn customers who will rave and tell others about your business.
It’s not unusual …
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