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I had two crummy telephone experiences recently — both to my home number and both leaving a poor brand impression. These telephone reps, who make and receive calls on behalf of their organizations, surely have plenty of influence on their brands. So why would organizations risk so much by placing…
Continue reading "Living Your Brand Includes Telephone Calls, Too!"Tags: attrition, brand, customer service, research, survey, telephone, word-of-mouth
Posted at: 8:17 am in Featured Posts | Permalink | Comments (20) | Trackbacks (827)
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