Comments on: Provide Blog-Worthy Service

By: Jeanne Byington

Jeanne Byington — Wed, 14 Jul 2010 13:33:40 +0000

I would love to know what made the restaurant and hotel experience remarkable enough to write about. Service has been a passion of mine for as long as I can remember.

Like Judy Helfend’s friend [comment above], I cover service on my blog, The Importance of Earnest Service, http://blog.jmbyington.com/, and while I don’t bash brands [don't mention the brand if the experience is negative], I do promote those whose service is exemplary.

By: Steve Woodruff

Steve Woodruff — Tue, 06 Jul 2010 23:03:25 +0000

Just saw this great post by @TreyPennington, published the same day on a very similar theme! http://treypennington.com/2010/07/02/how-to-get-positive-word-of-mouth-advertising/

By: Steve Woodruff

Steve Woodruff — Fri, 02 Jul 2010 18:29:27 +0000

Sharing good and bad experiences – at lightning speed – is going to be the new normal. Isn’t it interesting how this will (should?) make companies up their game? Michael, glad to occupy a spot on your wall!

By: Michael E. Rubin

Michael E. Rubin — Fri, 02 Jul 2010 16:21:19 +0000

Perhaps every service organization should sit down with employees and say, ‘We need to treat EVERY SINGLE GUEST as if they have an influential blog, and assume they’re going to write up their experience tomorrow.’ Because the fact is, some of them do—and will.”

This is going up on my wall. Spot-on perfect advice.

By: Judy Helfand

Judy Helfand — Fri, 02 Jul 2010 14:04:11 +0000

I stopped by today because Lisa Petrilli suggested reading your post. I follow another blogger and her whole premise is writing a blog about good customer service. Her name is Jodi Henderson A Pat on the Back. Thought you might like to see her blog. I have been part of the corporate world for over 40 years, both as an employee and owner. I always try to stress that you just never know who will walk through the door and every "guest" deserves your best. When I was an innkeeper/owner one winter weekend morning in 1991 one of our waitresses said that a gentleman in the dining room wanted "seconds." When you are serving 120+ cooked to order breakfasts in two hours-"seconds" can start to slow you down. So I told the waitress to tell the gentleman we would be happy to serve him seconds for a small extra charge. You might be interested to know Mr. John F. Kennedy, Jr. didn't object to the extra charge! He spent the whole weekend at our inn with his college fraternity brother, not one guest figured out who he was (only me). And the best compliment he gave us was that he tried to come back the next winter, but we were sold out. You just never know! Here is a link to a fun blog I wrote about Guest Experience Design. Come to think about it, I think your mantra to provide Blog-Worthy- Service is precisely why DELL felt complelled to start #DellCAP. It was nice meeting you. I will stop by again. Judy

By: Is your Customer Service Blog-worthy or Rant-worthy? | MarketingOC Mobile Marketing Services

Fri, 02 Jul 2010 10:51:09 +0000

[...] Beware of the impressions you leave with people, they can come back to bite you in the ass! (This post was inspire by this one: Provide Blog-Worthy Service) [...]