“One thing that’s somehow bothering me is that it seems we get caught up in our own BS…. I know it looks foolish if we don’t follow the hottest trend in marketing, but we should know better… is it really a new big thing or did we drink some of our own poison…?”
When I read that comment from Katia, and an earlier one from CK on a recent post here, I knew I had to shake the trees and see what fell out.
Blogs opens doors to inspiration, motivation, new ideas, old ideas revisited, and community. Those are some of the upsides. I think there are a few downsides, as well. But today I want to focus on tools. That’s right, if we aren’t careful and thoughtful and remember the basics, we might get caught up in thinking that tools build the house.
What are some of the tools professionals carry in their tool belts to get the job done? We are talking blog, vlog, podcast, direct mail, Skype, Webinars, advertising, creative, public relations, and so on. At the end of the day, these tools do nothing. To be useful they have to be handled by knowledgeable, thoughtful, creative and innovative tool users.
Again, I quote Katia:
I have never felt so much pressure to be on the leading edge of being creative and innovative, but I’m not 100% sure “fads” such as CGM and others are the answer I’m looking for. Honestly, we need to spend more time looking inside the box to really get to know our consumers/clients.
So much truth coming from so few words.
We spend lots of time discussing tools. That is a good thing, as long as we remember there is very little useful and new about the tools. We can use a podcast or a megaphone, and either can succeed or fail. We can create dynamic 3D graphics or etchings on a cave wall, and unless they send the right message to the right audience at the right time, they are equally useless.
Tools are the means to an end. But we must begin with the most basic of all tools, an integrated communications/marketing plan, a road map to success. It might be the size and detail of War and Peace or written on a napkin. But however it is created, it is the box containing the action items that must be launched, managed and executed.
When we open and look inside the box, if we fail to see what’s inside as tools and instead think of them as somehow elixirs and the newest and greatest mediums of all time, we miss the point and mess up the formula for success.
To borrow from one of my earlier comments:
Communications (the right message to the right audience at the right time), no matter the tool, should be:
1) compelling
2) engaging
3) short
4) concise
5) and audience-focused
The last is critically important. Using podcasts to reach baby boomers may be dumb; writing sales letters to 18 – 25 year olds may be even dumber; thinking that technology solves business challenges may be the dumbest.
lewis, i suggest that the guys who just get into the hype without a consistent background (the empty box) fail in a rather short time. people who enriched and articulate their vision with the help of the new technology (the filled box) will prevail.
recently a friend (and client of mine) quoted that her pr agency (a world wide renowned brand) seems to embrace the blogging world but just because they are told to do so by the hq: a beautiful box is left empty as they are not engaging nor compelling. and i eventually took the job.
A very informative post put in simple words. Technology is of no use unless and until it is used correctly to solve business problems. Technology will not solve business problems rather people who understand the problems can use technology (what ever that may be) to solve business problems.
Great post.
Gianandrea,
Thank you for the comment and for taking the job. All too often, corporate executives think saying it makes it so. However, doing requires passionate engagement from the bottom up.
Balaji,
Great perception and right on target. Tools in the right hands create new worlds; in the wrong hands, tools create nothing but noise.
I know of an entire administration that has violated the trust of every U.S. citizen by saying it is so until the masses think it must be so.
So wrong.
Tammy,
Thank you. In communications we call that repetitive messaging, and it still seems to work.