http://www.mpdailyfix.com/online-experience-trumping-the-others/?utm_source=rss&utm_medium=rss&utm_campaign=online-experience-trumping-the-others Opinions. Commentary. News. Sun, 12 Feb 2012 02:23:11 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.mpdailyfix.com/online-experience-trumping-the-others/comment-page-1/#comment-271315 Parab?ns Lula Fri, 29 Oct 2010 14:16:02 +0000 http://www.mpdailyfix.com/online-experience-trumping-the-others/#comment-271315 In much of Asia (and increasingly in the US, as well), company owned stores are major retail players. Mass merchants just don't deliver a good experience to most buyers looking for service. When you carry 10K+ SKU's from almost as many vendors, you can't be knowledgable about all of them. And they aren't. Not even retail training helps much, as most retail sales people churn after 6 months. It's no surprise to see online as a better experience -- unless you're in a Sony store, an Apple store, or (if you happen to be in Seoul) a Samsung store. In much of Asia (and increasingly in the US, as well), company owned stores are major retail players.
Mass merchants just don’t deliver a good experience to most buyers looking for service. When you carry 10K+ SKU’s from almost as many vendors, you can’t be knowledgable about all of them. And they aren’t. Not even retail training helps much, as most retail sales people churn after 6 months.
It’s no surprise to see online as a better experience — unless you’re in a Sony store, an Apple store, or (if you happen to be in Seoul) a Samsung store.

]]> http://www.mpdailyfix.com/online-experience-trumping-the-others/comment-page-1/#comment-33517 JM Sun, 24 Feb 2008 15:16:35 +0000 http://www.mpdailyfix.com/online-experience-trumping-the-others/#comment-33517 I personally like to alternate depending on what's going on in my schedule. I enjoy both online and in-store purchases, but prefer on-site for the total experience. Of course tht works out better somtimes more than others. I agree that it depends on each of those variables. Sometimes retail personnel are great, others absoluterly miserable, but overall service is generally good in the tri-state area retail outlets. My favorite stores are Macy's and Target. JM I personally like to alternate depending on what’s going on in my schedule. I enjoy both online and in-store purchases, but prefer on-site for the total experience. Of course tht works out better somtimes more than others. I agree that it depends on each of those variables. Sometimes retail personnel are great, others absoluterly miserable, but overall service is generally good in the tri-state area retail outlets. My favorite stores are Macy’s and Target.
JM

]]> http://www.mpdailyfix.com/online-experience-trumping-the-others/comment-page-1/#comment-33516 Elaine Fogel Fri, 22 Feb 2008 23:18:30 +0000 http://www.mpdailyfix.com/online-experience-trumping-the-others/#comment-33516 Jeanne, I think it depends on the brand, the product, the retailer, the salesperson, etc. I like the fact that I can get an immediate answer when I'm in-store vs. having to wait for an e-mail reply, which can take a day or more. If there's a real-time online operator, I find it time-consuming to type a conversation. If English is not the CSR's first language, it can make it doubly time-consuming. In my experience, I've had both good and bad in both channels. Jeanne, I think it depends on the brand, the product, the retailer, the salesperson, etc. I like the fact that I can get an immediate answer when I’m in-store vs. having to wait for an e-mail reply, which can take a day or more.
If there’s a real-time online operator, I find it time-consuming to type a conversation. If English is not the CSR’s first language, it can make it doubly time-consuming.
In my experience, I’ve had both good and bad in both channels.

]]> http://www.mpdailyfix.com/online-experience-trumping-the-others/comment-page-1/#comment-33515 Stephen Denny Fri, 22 Feb 2008 15:27:35 +0000 http://www.mpdailyfix.com/online-experience-trumping-the-others/#comment-33515 In much of Asia (and increasingly in the US, as well), company owned stores are major retail players. Mass merchants just don't deliver a good experience to most buyers looking for service. When you carry 10K+ SKU's from almost as many vendors, you can't be knowledgable about all of them. And they aren't. Not even retail training helps much, as most retail sales people churn after 6 months. It's no surprise to see online as a better experience -- unless you're in a Sony store, an Apple store, or (if you happen to be in Seoul) a Samsung store. In much of Asia (and increasingly in the US, as well), company owned stores are major retail players.
Mass merchants just don’t deliver a good experience to most buyers looking for service. When you carry 10K+ SKU’s from almost as many vendors, you can’t be knowledgable about all of them. And they aren’t. Not even retail training helps much, as most retail sales people churn after 6 months.
It’s no surprise to see online as a better experience — unless you’re in a Sony store, an Apple store, or (if you happen to be in Seoul) a Samsung store.

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