http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/ Opinions. Commentary. News. Wed, 17 Mar 2010 21:12:48 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/comment-page-1/#comment-42455 Strategic Growth Advisors Wed, 19 Aug 2009 03:56:25 +0000 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/#comment-42455 Although we are living in a digital age where our most common communication tools are only sci-fi imaginings forty-odd years ago, we should not take away the "personal" factor that goes with business. It doesn't mean that although we can be reached through our mobile phones (or whatever communication gadget you have), we delegate the talking part to an automaton. Although we are living in a digital age where our most common communication tools are only sci-fi imaginings forty-odd years ago, we should not take away the “personal” factor that goes with business.
It doesn’t mean that although we can be reached through our mobile phones (or whatever communication gadget you have), we delegate the talking part to an automaton.

]]> http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/comment-page-1/#comment-42454 Michael Ling Tue, 18 Aug 2009 23:40:45 +0000 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/#comment-42454 Yes, it's sad to see this is the norm rather than the exception in customer communications. Our technology has progressed so much but we have gone backward in the soft areas. A fool is a fool. A fool who has millions is a rich fool... important we need to go back to the core. Yes, it’s sad to see this is the norm rather than the exception in customer communications. Our technology has progressed so much but we have gone backward in the soft areas.
A fool is a fool. A fool who has millions is a rich fool… important we need to go back to the core.

]]> http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/comment-page-1/#comment-42453 Books Perry Tue, 18 Aug 2009 20:38:50 +0000 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/#comment-42453 Customer service needs to be improved in many ways in many industries. Automation has even driven me away from Microsoft, unless I can help it. Customer service needs to be improved in many ways in many industries. Automation has even driven me away from Microsoft, unless I can help it.

]]> http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/comment-page-1/#comment-42452 Michael E. Rubin Tue, 18 Aug 2009 17:42:27 +0000 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/#comment-42452 I understand the need to save time and money. But at what cost? I read a few days ago that US productivity had its largest April-June gain in six years. (http://www.latimes.com/business/la-fi-econ12-2009aug12,0,4434394.story). I fear that this means more mindless automation is on the way as fewer workers are left to pick even more slack. Thanks for the comment, Lewis. I understand the need to save time and money. But at what cost?
I read a few days ago that US productivity had its largest April-June gain in six years. (http://www.latimes.com/business/la-fi-econ12-2009aug12,0,4434394.story). I fear that this means more mindless automation is on the way as fewer workers are left to pick even more slack.
Thanks for the comment, Lewis.

]]> http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/comment-page-1/#comment-42451 Lewis Green Tue, 18 Aug 2009 14:31:46 +0000 http://www.mpdailyfix.com/how-to-get-great-wom-get-the-little-simple-things-right-before-they-turn-into-big-ugly-things/#comment-42451 Michael, Like you, generic and recorded messaging frustrates the heck out of me. To save a dime, businesses lose a dollar. Get a clue. Hire people to listen and talk to other people. Automation isn't as cheap as they think it is. Michael,
Like you, generic and recorded messaging frustrates the heck out of me. To save a dime, businesses lose a dollar. Get a clue. Hire people to listen and talk to other people. Automation isn’t as cheap as they think it is.

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