http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/?utm_source=rss&utm_medium=rss&utm_campaign=how-not-to-create-loyalty-in-tough-times Opinions. Commentary. News. Sun, 12 Feb 2012 02:23:11 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39520 Daria Steigman Fri, 30 Jan 2009 21:24:00 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39520 Hi Paul, It's never good when companies write your blog posts for you, is it? Clearly they just don't get it. Your experience reminds me of the time I went into a travel bookstore looking for guidebooks on Spain. As I started leafing through a couple to try to figure out which one was right for me, a clerk told me I couldn't browse. So I went up the street and bought two books at another store. Best, Daria Hi Paul,
It’s never good when companies write your blog posts for you, is it? Clearly they just don’t get it.
Your experience reminds me of the time I went into a travel bookstore looking for guidebooks on Spain. As I started leafing through a couple to try to figure out which one was right for me, a clerk told me I couldn’t browse. So I went up the street and bought two books at another store.
Best,
Daria

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39519 Doug Haslam Fri, 23 Jan 2009 21:33:32 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39519 Wow, I had a similar- arguably worse- experience with a major airline this week. <a href="http://doughaslam.com/2009/01/22/two-sides-of-customer-service/" rel="nofollow">http://doughaslam.com/2009/01/22/two-sides-of-customer-service/</a> What's in the water at travel and hospitality companies? Wow, I had a similar- arguably worse- experience with a major airline this week.
http://doughaslam.com/2009/01/22/two-sides-of-customer-service/
What’s in the water at travel and hospitality companies?

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39518 jeremy Fri, 23 Jan 2009 20:01:10 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39518 Penny wise, pound foolish. Glad you took the time to educate them...but more importantly, all of us. It's tough going through life with the eye of a marketer at every corner, isn't it? Should be a self-help group for us. Penny wise, pound foolish. Glad you took the time to educate them…but more importantly, all of us.
It’s tough going through life with the eye of a marketer at every corner, isn’t it? Should be a self-help group for us.

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39517 Maeve Naughton Fri, 23 Jan 2009 17:25:52 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39517 It's sad that some companies still think that customer loyalty is a right and that they deserve it! It's not. You have to earn it and if you don't earn it, you lose it! Treat your customers how you want to be treated. Thanks for sharing the letter. Maeve It’s sad that some companies still think that customer loyalty is a right and that they deserve it! It’s not. You have to earn it and if you don’t earn it, you lose it! Treat your customers how you want to be treated.
Thanks for sharing the letter.
Maeve

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39516 Tom Himpe Fri, 23 Jan 2009 17:23:20 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39516 why no mention of the actual brand? afraid of personal repercussions? :-) why no mention of the actual brand? afraid of personal repercussions?

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39515 Steven Woods Fri, 23 Jan 2009 17:16:06 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39515 Great point Paul - it's interesting that Marketing has forever complained that campaigns are not "trackable". The interesting thing about the world of social media is that it is now much easier for marketers to understand the true effect of their campaigns - even when it's the absolute opposite of what was hoped for. Great point Paul – it’s interesting that Marketing has forever complained that campaigns are not “trackable”. The interesting thing about the world of social media is that it is now much easier for marketers to understand the true effect of their campaigns – even when it’s the absolute opposite of what was hoped for.

]]> http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/comment-page-1/#comment-39514 Kirsty Meynell Fri, 23 Jan 2009 16:09:14 +0000 http://www.mpdailyfix.com/how-not-to-create-loyalty-in-tough-times/#comment-39514 Hi Paul, Have a similar story of "Great ways not to keep your customers". Went to the newspaper shop up the road as per usual. Just checking the stories on both papers on the front page to see which one I wanted to read that day and the helpful lady behind the counter screeched at me "are you going to buy one of those papers?". To which I of course replied "I was going to buy one of those papers but I really don't have to buy anything here". At this point I left the shop, walked a little further up the road and was able to buy the paper that I wanted without the screeching - definitely not the way to keep your customers coming back in financially tricky times! Thanks for the post. Kirsty Check out my blog at <a href="http://blog.write-works.com" rel="nofollow">http://blog.write-works.com</a> Hi Paul,
Have a similar story of “Great ways not to keep your customers”. Went to the newspaper shop up the road as per usual. Just checking the stories on both papers on the front page to see which one I wanted to read that day and the helpful lady behind the counter screeched at me “are you going to buy one of those papers?”. To which I of course replied “I was going to buy one of those papers but I really don’t have to buy anything here”. At this point I left the shop, walked a little further up the road and was able to buy the paper that I wanted without the screeching – definitely not the way to keep your customers coming back in financially tricky times!
Thanks for the post.
Kirsty
Check out my blog at http://blog.write-works.com

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