Social marketing gives us that giddy combination of exciting and terrifying. Makes your heart thump. Some people think that email marketing by comparison is old-school and boring. I say there is nothing sexier than the high revenue and ROI from the email channel.
No need to take sides, my friends. Email and social marketing work best together, and not because I or other pundits say so, but because that is how our customers and subscribers use them: together.
Bottom line: email is the key driver that makes all social networking work.
What’s the most important feature for any peer collaboration tool? The alert system. And that is mostly done via email (with a few notable exception teen services that alert via SMS). If you don’t got that, you don’t got much participation beyond maybe the founder and a few eccentric loyalists. Email is ubiquitous for both consumers and business professionals, and it’s still the best way to connect a social network with the rest of its members’ lives.
That’s the one thing I love about making the social media marketing channel and the email marketing channel work together. It’s a natural bond to create great subscriber experiences based on interactivity.
But I don’t love everything about how these channels work together. Here is one caution, one opportunity and one thing I hate about the ways marketers use these two channels:
One Caution: Social activity can significantly increase the volume of email messages from you to any one subscriber. You know that your marketing newsletter has nothing to do with the service alerts. But the subscriber only knows that they get a lot of messages from your company. That’s why it’s ever more important to synchronize the social aspects of your website with the email marketing program. Be sure not to overwhelm. Give subscribes a choice about the number and cadence of all email marketing – including alerts. Keep reminding them why they are getting alerts at a rapid pace (i.e: “Someone thinks your are smart and/or good looking” or “Remember, you asked for these”).
One Opportunity: Test how social media can actually enhance the value of all your email marketing. If conversations are important to your business model or your customers, then certainly launch a blog and invite feedback. Allow readers to subscribe to your feed via email. Create a forum where customers and prospects can interact, post product reviews, and help each other. Allow free flow of information – and engage with participants as moderator, as well as subject matter expert. Encourage honesty, even when it hurts. Use email to follow up on questions and feature forum topics (or even summaries of the threads) in your email newsletter. Set up a Twitter, Facebook and LinkedIn group to promote the content, vet new topics and host impromptu events and discussions. Co-promote all this activity, and especially tap those among your follower who are social influencers.
One Thing I Hate: Automatic download of my address book into the social network’s invitation widget. Please, don’t do this on your site – it is pretty much guaranteed to produce both a terrible email stream (and get you quickly blacklisted and blocked at the ISPs) and a miserable experience for most of the recipients. Plus, it’s a lousy first impression of your service for your new member, who is sure to get some nasty flames from friends and business associates that no one (lest of all the address book owner!) knew were on that list. I know it SOUNDS like a great way to build a community fast – but it’s at best a risky business move and at worst fatal for all email marketing you want to do in future. Better, wait until you’ve established some value with the new member and then ask her to start telling her friends about it. Or, set a lot of parameters around the “invite a friend” to make sure that everyone who is invited is truly a friend.
What do you love, struggle with and hate (or even get annoyed by) when you combine social media with email?
Constant e-mail alerts and reminders. Even though I control how frequently, and from which groups and sites I receive these alerts, I still find them intrusive during my workday. I keep thinking that I’ll take the time to review them, but that’s a pipe dream.
Thanks for the useful info. It’s so interesting
I recently started a blog for young women who are transitioning into adulthood. In my free time, I’m working hard to build traffic to the blog by visiting other blogs and leaving comments. I also joined a blogging forum.I hear good things about Twitter from different bloggers, but I’m not quite certain if it would help me build traffic and network with other bloggers. Can anyone explain Twitter to me and whether this would be a good option for me?
EMail And Social Media Marketing, when used properly together, can be a cost-effective marketing initiative that results in increased sales, greater customer loyalty, and more repeat sales.
I agree with the use of email and social networking. Overwhelming someones email with constant alerts will only lead to numbness of your message. If that happens, you just took another loss.
If you are sending emails around actions then it can be a reasonable thing. Post purchase emails or comment notices are great examples.
Don’t confuse your message by getting lost in the name dropping or mechanics of social media. Same rules apply so make sure that you are clear with what you want the user to do when they read the title. “Come review your recent product purchase at PowerReviews.com” or “Another user commented on your blog post.”
Email is ubiquitous for both consumers and business professionals, and it’s still the best way to connect a social network with the rest of its members’ lives.