The New York Times says The Shack has been a “surprise best seller.” Published in over 30 languages around the world, The Shack now has over 7 million copies in print and ranked first on the New York Times best seller list for 70 weeks. Some might argue the success of The Shack derives from…
Archive for the ‘Marketing’ Category
Friday, March 12, 2010
‘The Basics’ May Be Enough To Make You Great
Taking your business from good to great to remarkable can seem a daunting task. But, it may be easier than you think.
The bad news from a customer perspective is that companies aren’t doing the basics properly, let alone getting to remarkable. Customers hopes are high, but expectations low. Thi…
Thursday, March 11, 2010
The Boring Web Content Challenge: Reviewing (…yawn!) Submissions
Yesterday, I spent the morning reviewing submissions for the Incredibly Boring Web Content Challenge.
The Boring Web Content Challenge, as I wrote about a few weeks ago, encouraged companies to submit their most lifeless, incomprehensible bit of web writing (a web page, or press release, or email…
Wednesday, March 10, 2010
Don’t Abandon Traditional Marketing Methods: Integrate and Interact
The popularity of social media in marketing and PR continues to grow at a rapid pace, with more businesses taking this form of communication seriously every day. From restaurants to fashion, technology to travel, you can find information, special deals and customer care from your favorite brands…
Tuesday, March 9, 2010
Make A Referral Week: What’s Your Idea?
My friend John Jantsch invited me (and a bunch of other people you probably know, including David Meerman Scott, Guy Kawasaki, Rohit Bhargava and Chris Brogan, Ivan Misner, Bob Burg, Ben McConnell, Dan Schawbel, Anita Campbell, Lisa Barone, Scott Allen, Scott Ginsberg, Janine Popick, and Pam Slim)…
Home Sweet Home Brands
In recent days, I’ve been struck by how powerful the sense of “home” can be. Home is familiar, comfortable, irreplaceable. There’s an undeniable “belongingness” that can’t be replicated.
Stepping off on a hike last fall in New Hampshire, I was overwhelmed by the sense that I was back home in New …
Wednesday, March 3, 2010
Employees as an Overlooked Resource: 5 Ways to Equip Employees to Help with Marketing
Marketers have turned to all manner of social channels in their efforts to tap into the social media craze, from engaging in formal blogger outreach efforts to stuffing YouTube channels with videos in the hopes that others will embed link to them from their Facebook profiles. But marketers continue…
Tuesday, March 2, 2010
How Toyota Missed Its ‘Tylenol Moment’
When a company makes a mistake, it can be the brightest moment in their history.
Tylenol had that opportunity. But they missed their moment. Big time.
How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almos…
Friday, February 26, 2010
How To Minimize Marketing Mistakes
“Measure twice, cut once.”
A handy piece of carpentry (and life) advice passed to me by my grandfather – Joseph Williams. This, along with – “Plan for the worst, hope for the best” – have come in handy when building marketing programs.
In my experience, most mistakes and problems with marketin…
Thursday, February 25, 2010
Considering a Social Media Monitoring Investment? Ask Questions First.
Social media monitoring is all the rage. You’d think that it’s a just cool, trendy thing to have as a marketer, right? Wrong. Social media monitoring (SMM) is a serious tool that shouldn’t be taken lightly, alas it might just become shelfware (you know, the stuff that sits on a shelf and gets…