Bio: Penny Fiederlein
Penny Fiederlein is a customer service representative at MarketingProfs.
Posts by Penny Fiederlein:
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Three Much-Needed Traits of an Effective Customer Service Rep,
20 Mar 2013 in Customer Behavior& Customer Relationships& Featured Posts& General Management& Headline
As a customer service representative at MarketingProfs, I’m fortunate that many phone calls I receive are regarding learning more about MarketingProfs and accessing materials. But now and then, I do get a call from someone who is frustrated for…
