Bio: Jeanne Bliss
Posts by Jeanne Bliss:
-
Surprise! We’ve All Been ‘Google-ized’,
30 Jan 2007 in Featured Posts
According to Interbrand we’ve all been “googled” this past year. Google has landed the top spot as our favored brand….
Who doesn’t rely on this new way of living our life? Even my 72-year-old mom (bravo to her) uses Google News alerts to help me…
-
3 Questions to Ask Yourself About Customer Experience,
19 Jan 2007 in Featured Posts
Companies deliver customers a defaulted, unplanned experience… THEN wonder: Why don’t they like us The truth is: the experience many of you are delivering to your customers today is likely a blueprint of your organization chart….
Think about it…
-
Note to the Airlines: Love DOES Mean Saying You’re Sorry!,
09 Jan 2007 in Featured Posts
Anyone traveling this holiday season could feel the cuts. There was less staff and less flexibility and just plain less of everything it seemed….
We picked December 30 to fly because this middle time between the holidays is usually a safe bet for…
-
The Life After T-Shirt Experience,
11 Sep 2006 in Customer Behavior& Featured Posts& Sales
Ahhh, that time of life when you’ve got to begin paying (really) for your clothes yourself, and when those four-years-of-college food impact whether you’ll really ever wear low-rise jeans again…!
As a recent NY Times article states, however, the …
-
Am I a 10?,
21 Aug 2006 in Customer Behavior& Customer Relationships& Featured Posts
A big mea culpa to anyone I might have offended on the title of my last article. But the saga continues…and I had another taste of it yesterday at my local bank….
All of the tellers actually had ribbons pinned to their name badges that said, “C…
-
Customers with Plastic Baggies Getting on Airplanes!,
16 Aug 2006 in Featured Posts
With this latest round of heightened security…we are now in an ever-increasing era of being a consumer that requires patience….
We’re all going to have to learn to cool our jets (accidental pun intended) for our own safety as the waiting time o…
-
Examining the Corporate Underbelly: Why the Phone Company Won’t Give You Their Number!,
11 Apr 2006 in Customer Relationships& Featured Posts
I walked into a store today to hear the tail end of a disturbing conversation….
The store manager was on the phone with the phone company. She had FINALLY gotten a live person after being on hold for 10 minutes and was begging to know why there w…
-
R-E-S-P-E-C-T for Plus-Sized Women = S-A-L-E-S!,
04 Apr 2006 in Featured Posts
Did anyone see the Business Week online article?…
The Skinny on Plus-Size Apparel: Retailers specializing in women’s sizes 14 to 32 are ringing up big sales gains, and their stocks are rising, too
Surprise, surprise, the forgotten masses of women… -
Is It Time for You to Hire a CCO?,
30 Mar 2006 in Featured Posts
CEOs no longer need to be convinced of the importance of developing relationships with profitable customers and keeping them around. What they need now is…
…a way to accomplish this feat. Some are considering the creation of a C-level position…
