Bio: Jeanne Bliss
Posts by Jeanne Bliss:
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Zappos.com: True to Their Sole,
25 Mar 2008 in Featured Posts
Zappos is an internet shoe store that is known around the world for its service. One of their connections with customers is that they actively promote that they give free overnight shipping of orders and also free return shipping.
Recently, Zappos …
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Dressing Up to Be Dressed Down,
06 Mar 2008 in Featured Posts
I had to go to the mall today to run an errand. Now, as a normal citizen of the world, it seems that all that’s required is that I show up clean and don’t forget to pay. But, no. Ask any woman, when you walk into any “fashion” store — you get…
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Visa …. Pavlov Would Be Proud!,
03 Mar 2008 in Featured Posts
They’re not using peanut butter and a bell to change our behavior as consumers, but the latest Visa commercials sure have behavior modification in mind.
The messaging in the most recent Visa commercials is about as subtle as being hit over the he…
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Virgin America: Getting the Flying Experience Right–So Far!,
27 Feb 2008 in Featured Posts
Question: Name 4 things to do while being strapped in an airline chair?
Answer: Work, listen, eat and watch.Virgin America gets that. They’ve made their experience about making those four things better.
They begin with the chair, and the stuff t… -
Can Howard Schultz Get Starbucks Back Its ‘Mojo’?,
25 Feb 2008 in Featured Posts
Howard Schultz must have a headache. For good reason. AND, for the right reasons. This just came through the newswire announcing that Starbucks Corp. is “slashing” 600 jobs. They’re laying off 220 jobs and not refilling 380 open positions. All…
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Online Experience Trumping the Others!,
22 Feb 2008 in Featured Posts
Hey, the University of Michigan’s (UM) American Customer Satisfaction Index (ACSI) for the fourth quarter of 2007 just came out. And they revealed something that customers around the world all know. And that’s that there is a disconnect between the…
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$52,500 Handbag: Is This the Way to Boost a Brand?,
30 Aug 2007 in Featured Posts
Louis Vuitton has created a Tribute Patchwork Handbag priced at $52,500. It is created by dissecting 14 already pricey Louis Vuitton bags and rebuilding them into one bag as an iconic symbol of the brand.
Here’s a photo, below. What do you think?
M… -
i-Yi-Yi! The iPhone Bill!,
24 Aug 2007 in Featured Posts
Nuts, this is nuts! Anyone who’s an early adopter of the Apple iPhone is likely also to be a big user of their phone. So get ready for the bill coming your way – it might be in a box!
Here’s the nutso-cuckoo U-tube video of Justine Ezarik, who’s a…
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Netflix v. Blockbuster: Let the Service Wars Begin!,
23 Aug 2007 in Featured Posts
Netflix has recognized that they need to go back to the “olden times” of providing people on the phone to talk to customers. The New York Times pays homage to the move.
I agree. With the world of automation, what was considered to be a move into …
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Mattel: Kids, Ethics and Christmas Sales,
20 Aug 2007 in Featured Posts
The latest round of Mattel recalls heighten and escalate the lead paint issue, as well as the health hazard to children related to products with magnets. If ingested, these magnets could cause fatal internal damage. This latest round of recalls…
