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Ever wondered what the “rhythm” of your city looks like? In cities like Rome and New York, aggregated real-time data from mobile providers is helping government officials monitor traffic flows, efficiently utilize transportation networks, and even plan for large-scale events helping to improve overall “citizen satisfaction.” Is real-time data visualization coming to a city near you?
The proliferation of mobile and GPS technologies (sometimes in the same handset), are making it possible for city planners, government officials, and even businesses to gain a pulse of the daily movements of entire populations.
A recent article in the Wall Street Journal, “Cellphone Data Track Our Migration Patterns”, June 10, 2008, mentions how mobile providers are allowing access of anonymized and aggregated location data to social scientists, physicists and urban planners.
The article notes, “More than 3.3 billion wireless-phone subscribers world-wide have, in effect, voluntarily adopted devices that record their daily movements in the same way satellite sensors monitor migrating birds, whales, bears and other wildlife.”
Indeed, network physicist Albert-Laszlo Barabasi says that since practically everyone has a mobile phone, “Everything we do leaves an electronic fingerprint somewhere.”
While the concept of tracking human movement raises the eyebrows of many privacy advocates, the benefits to exploratory analysis of GPS and mobile data—according to the article—are myriad including, “aid(ing) emergency relief efforts in natural disasters, as well as improving urban planning, public transportation and traffic control.”
The Wall Street Journal article also mentions another case study where MIT and Telecom Italia have teamed through Project “Real Time Rome” to help its citizens and officials make better decisions regarding resource utilization.
Overlaying telecommunications data and Google Earth allows Project “Real Time Rome” to dynamically reveal “the rhythm of the city” through six visualizations:
• Pulse – helps determine commuting patterns and patterns of use for transportation networks
• Connectivity—ensures public transportation is located near populations
• Flow—helps answer the question, “Where is traffic moving or flowing to?”
• Icons— helps answer the question, “Which landmarks in Rome attract more people”?
• Visitors—discovers where tourists congregate
• Gathering—during special events (i.e. Madonna concert), helps determine how people occupy and move through different parts of Rome
Sophisticated analytical applications and data warehousing technologies are helping “bring data to life” for governments, citizens and businesses. I’ve also thought of some other ways this mobile/GPS data could create advantages:
• Businesses could examine historical patterns of people movement to decide where to open their next store/branch
• Real estate agents (commercial and residential) could use the data to determine migration patterns over time
• Businesses could examine the data to determine staffing and inventory levels by day or even hour based on historical traffic patterns in their vicinity
• Variable pricing could be enacted for access to roads or public transportation based on peak-demand usage (ex: toll roads into a city could charge more for drivers during peak hours much like London is doing)
• Chambers of commerce and city officials could use the data to steer promotions/traffic towards a new downtown renovation, places of interest, less frequently visited tourist attractions.
• Special events—mid-city concerts for example—can be modeled based on historical data of traffic, pedestrian flow etc, to ensure future events are more accessible
Through the use of powerful data-visualization applications, government agencies, businesses and citizens are able to explore data to uncover mathematical patterns and connections to help improve the lives of everyone concerned.
So, the next time you visit a major city, hit all the tourist attractions in a timely fashion, avoid the crowds and notice that trains, buses, and taxis run on time and are conveniently located, remember it’s probably not an accident. Good service rarely is.
What are your thoughts?
Could real time data visualization help improve the "citizen experience" in your city?
Are you concerned with privacy issues associated with the accumulation of mobile data?
Can you think of other ways that real time data from mobile providers can help citizens, businesses, and government officials drive efficiencies, cost savings, or increase revenues?
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Comments
Paul, this is fascinating but also worrisome. "Big Brother" already has way too much data on us thanks to technological advances.
The data can still be captured using market research, home sales stats by region, and other available means without tracking our phones.
Once we give a millimeter on our privacy, the floodgates begin to open. It's happening now.
Posted by: Elaine Fogel | 06.19.08
Elaine, thank you for commenting. Your fears are well founded, however in this instance the data are aggregated so there is no personally identifiable information. When it comes to privacy, there's always a trade-off between benefit and big brother.
To me at least, it's really amazing what can be discerned from mobile data, and how governments are putting that data to good use.
Posted by: Paul Barsch | 06.19.08
Paul - I think this is great stuff. Being a closet data geek, I'd love to be able to see results. Know of any cities that are releasing to the public?
Posted by: David @ PostcardPerfect | 06.19.08
David, thank you for taking the time to comment. I'm not sure if this is a traveling exhibit, but you might wish to visit MoMA or view the high res images and videos on this website:
http://senseable.mit.edu/nyte/
Posted by: Paul Barsch | 06.19.08
Paul, call me a skeptic. "They" say the data are aggregated, but how do we know they won't be misused?
Posted by: Elaine Fogel | 06.19.08
Thanks, Paul. I'll check it out.
Posted by: David @ PostcardPerfect | 06.19.08
Paul, nice insight. I'm afraid that the project Real Time Rome is still confined in the MIT and Telecom offices, because traffic here is pure madness. The project is great but the execution, ie the translation into a tangible benefit for the citizens, is poor. And this is not originated by the project structure but from the mayorship attitude.
Posted by: gianandrea facchini | 06.20.08
Elaine, in the EU at least, privacy issues are regulated by a 2002 directive that allows location based data to be processed by telcos if anonymized and aggregated.
However, to your point, there are no "guarantees" on privacy!
Posted by: Paul Barsch | 06.20.08
Gianandrea, it's always nice to hear from you and thank you for commenting. You bring up a good point regarding the gap between idea and implementation. Sometimes it's wide and far.
It sounds like from your comments about mayoral issues, that the best intentions and benefits are held up by a political blocker. I believe there is hope however, in that the idea is sound, and eventually the benefits from real time Rome will be reality!
Posted by: Paul Barsch | 06.20.08
Very cool! Made me think of Bruce Sterling's "Internet of Things." I dug up this presentation from a Google Tech Talk if you aren't familiar with the concept:
http://video.google.com/videoplay?docid=-3857739359956666768
If you feel like going down another Wikipedia rabbit hole, you might also try "ubiquitous computing." Very interesting stuff we don't often discuss in the context of marketing.
Posted by: Leslie | 06.20.08
Leslie, thank you for commenting. I think we're already seeing the rise of ubiquitous computing, however its quite nascent at this point. There are 4X the amount of mobile phones in the world as desktops. And we're starting to run out of IP addresses since just about everything is connecting to the Net. It's going to be a fantastic future with all kinds of opportunities for marketers to engage with customers.
Posted by: Paul Barsch | 06.22.08