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Sean Howard Sean Howard   Bio
05.19.08

The Why and How of Engaging Bloggers at Your Event

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More and more companies are putting on events. These can range from simple half-day meetings to full fledged conferences. Some are at conference centers and more and more are being run as virtual conferences.

In a world gone crazy over events, there is one challenge facing everyone, regardless of the venue or format. Namely, how to break through the clutter, get the word out and build both credibility and attendance.

And while PR, advertising, promotions and direct mail all play an important role, for more and more companies bloggers are becoming a key part of the outreach and promotions strategy. This generally involves giving a "press pass" to a blogger in return for their covering your event.

The real benefit of engaging a social media maven, blogger or industry evangelist lies in the longer term relationships you are able to form.

  • stronger relationships with industry influencers and insiders
  • pertinent insight and feedback
  • reach, exposure and search engine credibility (over time)

Let's take an overly simplified Maslow Hierarchy of needs to highlight the opportunity a bit better.

maslow_bloggerengagement.key

Inspiration: Chip Conley, Founder/CEO, Joie de Vivre, Adaptive Path MX Conference 2008

The idea is that we define our relationships with bloggers around the intrinsic benefits for both parties. Each blogger outreach program would start at the bottom of the triangle. We invite a "Blogger" to our event and we work our way up to them being a respected insider and finally to a collaborator in helping us create amazing industry events. To the right of the triangle, I attempt to capture some of the outcomes or benefits that can be realized from this growing relationship.

Who to Invite?
Imagine a relationship with someone who is extremely well respected in the industry and with whom you have developed a close, two-way relationship of respect and value. Now picture this person as a blogger who attends your events and shares both insight and credibility...

Who to look for?


  • industry insiders

  • people with insight into the niche you are targeting

  • someone you respect / trust

  • those who publish sources you personally follow

A better question might be "who do we not want?"

I would suggest that paid bloggers be minimized or even avoided. Or rather, if we choose to use such services, we recognize that it is somewhat at odds with reaching the top of the pyramid.

How to Reach Out?
Do not send anything resembling a form email or letter. Odds are that the person you are approaching is already inundated with requests like these.

Start by commenting ON THEIR BLOG. Take the time to reply in context to one or more of their posts. Develop a relationship based on their writing and Test out the waters a bit. If things are going well, email them and just ask them directly if they would be interested in attending and covering your event.

Be Clear About Expectations
Everyone assumes that a blogger will make blog posts. And the odds are certainly in your favor in this regard. But a blog is only one of an almost limitless number of services available for covering an event. Which raises the challenge of how to determine which platforms to use.

A good strategy is to utilize as wide a range of platforms and tools as is appropriate for your audience. This expands your credibility with sources like Google while also greatly expanding your potential for increased exposure.

By selecting influential and established bloggers, you are gaining access to people who are familiar and experienced with communicating, sharing, and conversing within their particular communities of interest. They can identify not just what information to share, but how to frame the information and which tools to use.

Here are some of the methods that I generally find to be of value in covering an event.


  • my blog

  • commenting and conversing on other people's blogs

  • micro blogging via twitter

  • real-time chat like Skype, MSN or Facebook

  • posts on community sites of interest (Ning, Wikis, etc.)

  • video post on youtube, vimeo or other video service

  • activity on digg.com or another news identification service

I recommend an open discussion of any expectations you have. Be sure to also ask about any expectations or special needs they may have. If you are trying to gain exposure in advance of the event, work to provide something of value to them. Can you arrange for interviews with big names who will be speaking at your event?

Maintaining Control
You have no control. In most cases, you are asking an individual to attend and publish an article on their property to their readers as they see best. At the same time, there are next to no costs for you to incur.

There is a risk that an individual will choose to publish something that is less than flattering to your organization or event. This is a risk and the reason why I recommend so strongly for building individual relationships with the invididuals you invite. It's important to note that you are not the only person at risk. Bloggers are being asked to open up access to their network, their platforms and even their properties.

A free press pass is not payment. So short of having someone removed from the facilities by security, there is little one can do to stop a bad or unexpected review. And frankly, having someone removed forcefully is likely to become fodder for publishing and lots of viral pickup online.

CAUTION: Based on a recent experience, I counsel very strongly against using a third party, professional or otherwise, to bring a number of unpaid bloggers to your event. The relationship at play is between the third party and the individual bloggers and you become quite removed from the process. This limits the long term benefits (direct relationship) while also severely removing you from contact and the opportunity for realizing the intangible benefits and also destorying any influence you may have had. When this third party is further compensated to bring unpaid bloggers to the table, a conflict of interest can develop between these parties and the results benefit no-one involved.

Measurement
What and how to measure a blogger outreach program? There are a number of instrumental value elements:

  • How many stories are being written online about your event?
  • How many links are there to your event?
  • Authority and ranking in Google organic search
  • Awareness and conversations on different channels

But as is likely clear from this article, I think there is much to be gained from the intrinsic value of stronger relationships with key insiders and leading thinkers in the field.

Wrap Up
It's media relations 101 applied to the blogosphere.

  1. Identify bloggers, mavens or others whom you respect both their writing and their audience
  2. Reach out and begin developing direct relationships
  3. Be clear about expectations and open to input and suggestions
  4. Work up the relationship triangle
  5. Actively monitor and participate in conversations as they happen online


Read more on this subject:
bloggers event_marketing


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Comments

Sean, good solid advice that every PR team should be following. Some of these folks are as influential as any IT or financial "analyst".

Posted by: Paul Barsch | 05.19.08

Congrats on your first post Sean.
The brevity of your points is appreciated.

One thought though: as bloggers begin to get "conference wearout" - how do you keep them involved?

Initially, there's the flattery that they're being courted and invited to a conference. But unlike journalists, this isn't their day job and they likely forfeit some income if they attend (or a chance to create income for their employer.) So there probably needs to be more of an incentive beyond "you'll get to hang with some industry leaders and get a really cool goody bag."

Posted by: Alan Wolk (Toad) | 05.19.08

Hi Paul,

Thank you for the comment! Funny you should mention that. In the B2B space they often are the IT or financial analyst as well. ;)

Posted by: Sean Howard | 05.19.08

@The Toad: Our comments passed like ships in the night I think. ;) Great, great question, Alan.

With the exploding number of events out there, it's definitely a growing issue.

If I go back to the simplified hierarchy, I think the answer may be there. This whole article was based on a bad personal experience together with witnessing the strength of the relationship that David Armano (as blogger) and Forresters had. They appear to have developed a very close relationship of deeper value for both parties.

And it is this relationship that allows someone like David to provide input into the very conference to ensure it remains relevant to both his audience and him personally.

So, I would suggest it comes down to both relevance and the strength of the relationship between the two parties and that these two concepts are and should be linked.

Posted by: Sean Howard | 05.19.08

Great piece, Sean. Wonderful to have your musings over here!

David Berkowitz has done something very innovative with the conferences he attends (as a professional to advance in his own career) and covers (as a blogger to share the info. with his readers) and created a sponsorship opportunity ...which begets more value for him while still providing value for his readers. (http://www.marketersstudio.com/media-sponsorship-policy.html )

And, of course, no matter the conference or sponsorship his "free speech" is ensured. So I think it's a tremendous learning curve for many companies that think a free pass garners them instant goodwill and coverage when, in fact, it's the credibility that is most important to bloggers as that's why their audiences trust, respect and read them (and why they respect themselves).

Insofar as Toad's comments, it's really going to come down to what our preferences and passions are--a free pass or press pass just nudges us to go the the conferences we most wanted to attend in the first place (and those that we can fit in with our work and home commitments).

Posted by: CK | 05.19.08

Great advice, tnx a lot.

Posted by: Ne | 05.20.08

Sean -- Here's the money quote: "The real benefit of engaging a social media maven, blogger or industry evangelist lies in the longer term relationships you are able to form."

As you suggest, the real value of offering conference passes (or passes to any "paid content") is in building relationships with folks. Obviously, you hope they'll become fans. If they do, it's symbiotic. If they don't... well, it's time to better the content.

Whatever the case, it's never quid pro quo.

Posted by: Ann Handley | 05.20.08

@CK: Hey CK! Wow. I LOVE his David's media sponsorship policy! Great move on his part! Thanks for sharing!!!

@Ne: Your welcome! Thanks for stopping by.

@Ann: Wow. A money quote! Just laying around in there. How much money do I make for a money quote, exactly??? ;) ;)

@Ann2: We apologize for allowing Sean's alternate grouch identity to comment and respond on this thread and we thank you for your insight and your comment and hope you will not remove him from YOUR event blogger list. ;)

Posted by: Sean Howard | 05.20.08

What you earn for that money quote is your usual rate, of course. Duh.

Also, unlimited use of the sideways wink. Which I see you are already enjoying.

Posted by: Ann Handley | 05.20.08

Great post, Sean. Must reading for conference planners.

Thanks.

Posted by: David Reich | 05.20.08

@David: Thanks David!!! Was great seeing you at BS08, btw!

Posted by: Sean Howard | 05.20.08

Sean - Welcome to the Fix. Your words of caution are very well received, and understood. I think. :)

Posted by: Cam Beck | 05.20.08

@Cam: Grin. Thanks dude! ;)

Posted by: Sean Howard | 05.21.08

thanks Sean! this is great info for a small company like ours. Always looking for ways to increase exposure.

Posted by: Sylvie | 06.04.08

Thanks Sylvie. Your welcome! For anyone in the Ontario region looking to buy wine, I highly recommend checking out Sylvie's sommelier website.

Posted by: Sean Howard | 06.05.08

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