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Matt Dickman Matt Dickman   Bio
03.31.08

Twitter: Making Sure You Don't Miss the Conversation

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Once of the biggest challenges I have when it comes to Twitter is following what is being said. With nearly 700 people who I follow, it's easy to have hundreds of Tweets fly by in a matter of minutes. During the day I have to shut down Twitter when I need to focus on getting things done.

twitter_logo.png I have come up with a couple of options that allow me to keep tabs of what people are saying and staying engaged when I cannot be actively watching and listening.

Subscribe via RSS
This is my favorite at the moment. At the bottom of each user's page on Twitter have a small box that looks like this Picture 6.png. That link is an RSS feed of the last things that person has said. I added it to my Google Reader in a category called Twitter Faves and it allows me to read them at any time. Using RSS in Google Reader also lets me search through them over time.

Picture 5.png

Use an application
Picture 7.pngPersonally I use twhirl as my application of choice. I keep it open during the day and turn off the new Tweet notifications. When I have time I scroll through it and catch up. Twhirl also lets you do some cool filtering. You can filter by keyword or user as well as view Tweets by replies, direct messages, friends and followers. It also lets you search through the messages as needed. At the bottom of the window it shows if you have any replies or direct messages in the queue.

Use a web service
There are a host of new services such as Quotably that will allow you to track conversations by user and show you how they evolve over time. Keep in mind this is limited by the way that Twitter is set up (no threading, no groups, etc.) so it is of marginal value. You can also use a service like FriendFeed to keep track of what your friends are doing. Twitter is just one subset of information that FriendFeed tracks.

Picture 8.png

Services that consolidate and add value have a bright future in the conversation economy. There is a lot of opportunity out there to listen to, track the trajectory of and help people engage in conversations.

How do you listen? Do you accept the fact that people are talking and you can't listen? Do you use something that is not on this list?



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Comments

Nice overview Matt.

I have become quite partial to Twhirl these days - it seems the most efficient of all the apps- Snitter was nice too, but took long "coffee breaks" from updating.

You turned me on to Quotably, which I'm loving as well.

Posted by: Toad | 03.31.08

Matt,

Good suggestions for keeping up with all the Tweets we receive.

I would add that like any communications tool, we should understand what we want to get out of Twitter. Once we understand why we are using Twitten, then only follow those who fall into the community that we see as our ideal. That reduces the noise and increases our opportunities to build strong relationships instead of just randomly following anyone who seems interesting.

Posted by: Lewis Green | 03.31.08

Hi Matt,

Great post. It's easy to become overwhelmed when you follow a large number of people - but I like having a large community, because it means being able to learn more from them, get questions answered and discover new and interesting people to follow. But how to manage it all?

I've found that Tweetscan (www.tweetscan.com) is a pretty reliable tracking mechanism, especially when I'm on the go. I bookmark a search and just open in up in my Windows browser on my phone. Whether it's a person or a search term I'm trying to track, I get a comprehensive stream of mentions.

A couple of other useful features at Tweetscan include the ability to track search terms and have a summary of them emailed to you on a daily basis; and you can input your "core" network - those people you're most interested in tracking throughout the day.

I use Tweetscan in conjunction with Twhirl and find them both indispensable.

Posted by: Scott Monty | 03.31.08

Toad -- Reliability is still an issue all around as people try to build apps that will scale with the rapid expansion of the network. The pure volume from a million+ people sending messages is hard to handle.

Posted by: Matt Dickman | 03.31.08

Lewis -- You're absolutely right. Some people just want to peek their heads into the conversation from time to time and others want to analyze the data over time. Others (like you and I) want to use it as a long-term relationship building tool. Knowing what you want to get out of it before you go in is helpful.

Posted by: Matt Dickman | 03.31.08

Scott -- Tweetscan is a good option for aggregating the conversation and there are more and more tools popping up daily. I think there is a lot of opportunity out there for developers to create smart analysis tools for marketers. I would love an option that combines Tweetscan and Twhirl and alerts me to trends and conversations in real time.

Posted by: Matt Dickman | 03.31.08

I'm going to have to try out twhirl. Thanks for the info. I found it very helpful. At this time, I basically just open Twitter and see who's doing what. I don't track ongoing conversations.

Posted by: Scott Townsend | 03.31.08

Thanks for the tips Matt.

I'm new to Twitter and didn't know I could add my twitter feed to my RSS reader.

I tend to live in Google Reader these days.

Posted by: Mark Dyck | 03.31.08

Hey Matt,

Great tips! I have recently learned how to utilize Twitter and I certainly enjoy learning more about the benefits and things to make my experience on there a bit easier! Nice name as well! :)

Kate Dickman @ Brick Marketing

Posted by: Brick Marketing | 03.31.08

Scott -- It takes a while to get into the rhythm of Twitter. It's great to experiment at this point and see what works for you.

Mark -- I live in Google reader as well and the RSS tip has saved me a lot of time. Best yet, you can create content folders to keep your Twitter content separated and logical (until Twitter ads a groups feature).

Kate -- Hey, a fellow Dickman! Nice to meet you. We're still in the wild west of Twitter. Exciting days are still to come.

Posted by: Matt Dickman | 03.31.08

We're looking at a variety of tools, including Twitter, but it's not clear to me how Twitter would fit into our organization's overall communication strategy. How are you using Twitter?

Posted by: Mimi Collins | 04.04.08

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