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Ann Handley Ann Handley   Bio
11.21.07

Do Your Customers Think You're a Turkey?

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“Thanksgiving is when everyone—even marketers—takes stock of everything they are thankful for,” writes SubscriberMail’s Jordan Ayan. So it’s as good a time as any to re-examine your email marketing practices to ensure customers won’t label you a turkey.

Ayan suggests these 5 holiday-inspired steps to season your email marketing program:

1 - Don't be the uninvited guest. Just because a customer makes a one-time purchase doesn't mean they want to hear from you all the time. An email thanking them for their purchase and subtly offering information about complementary items may be welcome. But future persistent sales attempts or newsletters might tick them off and could trigger spam complaints.

2 - Don't serve tofu when you promised turkey. Make sure you send your subscribers the kind of email they signed up for. If they are expecting a monthly best practices newsletter, don't send weekly product information emails. Respect what they did (and did not) opt into.

3 - Where's the stuffing? Respect your recipients' time with a clear subject line that includes the benefit they will receive if they read the message. Don't hide an exciting email behind an elusive subject line, or make them try to guess what the email is about.

4 – Make it good enough to eat. Is your email designed so that it does everything you need it to do and nothing that it shouldn't? All calls-to-action should be clearly stated and easily clickable. Conversely, be careful not to format text that is not clickable in a way that makes it look like a link.

5 - What, no pie? Like that slice of pumpkin pie you're thinking about before you even sit down to dinner, landing that conversion from the click-through is your ultimate goal. Make sure the page you link to from your email is set up to accomplish it. Link to a landing page that is branded similarly to your email so it's an easy transition for the reader. Your landing page should be designed so it's easy for visitors to complete the transaction. You don't want to risk losing conversions because visitors become confused or frustrated with your landing page, especially when they've made it so far.



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Comments

Ann - I love the metaphor... and it so happens that we are, in fact, having ham tomorrow instead of turkey. :)

Have a great Thanksgiving. Thank you for all you do!

Posted by: Cam Beck | 11.21.07

You make great points!
As globalization continues to raise it’s head it is more imperative than ever business owners “serve” their clients the feast of products and services they promise. As alternative suppliers are but a click away, it is more critical than ever all businesses become problem solvers, become the partners who meet unmet needs. Nothing less, and often uncovering more is the burden of all companies who wish to compete in this new Paradigm.
I like to help small companies, so I wrote a free book that your readers can download at www.outbsolutions.com .
Thank you for your article.
Mark

Posted by: Mark Allen Roberts | 11.22.07

There is so much complexity in today´s world it pays to make life easier for customers and marketers.

Simplicity is elegant, considerate, and needed if brand messages are to break the clutter and pop up into customer decision-making.
Congrats Ann. Hope you enjoyed Thanksgivings

Posted by: Jorge Martinez | 11.26.07

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