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As if marketing measurements weren’t complex enough, marketers are now using brain scans to determine the effectiveness of their ads....
]Yes, while still in its early development stage, neurological research is being tested as a new source of assessing the true “emotional impact” of advertising and marketing, beyond what individuals can recognize and articulate on their own. Armed with some general knowledge about which areas of the brain represent different forms of emotion, researchers wire up the participants and expose them to different ads to measure response.
So, is this brain scanning the wave of the future? Does this form of analysis unlock critical insight that marketers desperately need? Almost any additional insight into the performance of specific marketing initiatives can be helpful (although it may not justify the expense) so it is certainly worthy of consideration. Of course, here you have a complex technique that drills down deep into underlying emotions while many marketing organizations have yet to perfect the basic measurement methodologies that are available today.
The problem with this methodology is the many potential failure points that will make it difficult to take action and improve marketing impact. Marketing already has many brand measurements, however only a small percent of companies have actually established a predictive correlation to sales activity. Introducing new brainwave measurements would require advanced models to help translate how movement in an ad’s “empathy” score will ultimately leads to an influence on purchases, either now or in the future. And even modeling will be limited by the amount of quantitative data likely to be available. (How many people will actually agree to be wired for brain scans when it is getting increasingly difficult to get phone survey participation?)
Plus, when you are looking at brainwaves, you really have to consider the context of the ad exposure and the meaning to the recipient. Is my emotional response to an ad going to be influenced by how my day is going, how bad traffic was on my way home, or the type of program I’m watching on TV? Won’t my emotional response to actually using the product or service actually be more important in determining the lifetime value I’ll have with the company?
At best, it seems like neuron-marketing may be able to detect and diagnose those ads destined to fail to keep them from getting into the market. Of course, many of those ads lack good strategy and a focus on results so many other methods of analysis can probably be used to detect problems if only marketers made the investment of time and money to run such analysis.
Many companies certainly can benefit from better metrics and the marketing discipline should always be open to new measurement sources. Let’s just keep in mind that the most value will come from metrics that are highly actionable and contribute to improving marketing’s bottom line impact.
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Comments
Yes, this extreme stuff can derail the progress you found in your Benchmark Study.
Good post, Jim. Keep 'em comiing.
Posted by: Roy Young | 05.25.06
Jim -- Interesting post. Not sure I really understand how it would be effective, though. For example, research shows that measuring intentions makes consumers more likely to follow their intentions...so would you really get a "clean" neurological read if an individual is aware their responses are being measured? As you say, it's early in the development, but seems to me that the answer would be no.
Posted by: Ann Handley | 05.26.06
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Posted by: STANLEY FRANK | 05.28.06
Thanks for your comments Ann. You are right that the methodology must not interfere with the outcome (great article by Chadon, Morwitz and Reinartz this week at http://www.marketingprofs.com/6/chandon1.asp?adref=znnp351556). Similar to the approach outlined in the article, the brain scan methodology should be run separately from the incremental impact analysis to minimize potential bias.
It's important to keep in mind that both the neurological brand analysis and purchase intention measurements must provide value be either having a strong correlation to incremental sales or effectively diagnosing why marketing is or is not working. Even with more accurate measurement, purchase intentions will not always correlate with incremental sales. This is especially likely if the research does not reflect the price, competitive options, the purchasing process, and other factors that can influence a sale beyond just the product/service itself. Be sure to know what your research and measurements really represent and how much faith you can put into the conclusions.
Posted by: Jim Lenskold | 05.30.06
Stanley - I did check out ThinkingCraft for a quick review. If I understand the services correctly, it seems like your output helps to identify how to appeal to different types of individuals.
Marketing definitely needs to understand and improve how they communicate with their different types of consumers. Research and analysis that improves customer insight is likely to benefit from neurological techniques.
I like the idea of first establishing the way individuals think, then develop the best ad to appeal to those segments. This is different than trying to measure the impact of marketing on the back end and creating new success metrics based on the analysis. Ultimately, these ads, developed with or without neurological analysis, need to show a short-term or long-term impact on sales performance.
All the best to you.
Posted by: Jim Lenskold | 05.30.06