Opinion, Analysis and News from MarketingProfs Opinion. Commentary. News.
BLOG HOME RSS/XMLBOOK CLUBMARKETING PROFS
   
 
BL Ochman BL Ochman   Bio
05.26.06

CMOs: Tape These Words to Your Monitor!

stumbleupon digg del.icio.us

Any CMO or corporate attorney still fighting against giving up total message control needs to tape this post to their monitor and read it often...

product_sucks.jpg


Microsoft's uber blogger Robert Scoble's
explanation of why he blogs about what is wrong with Microsoft is a gorgeous pean on the value of blogging. I've taken the libery of adding bulleted points which evey CMO should now tape to their monitor and refer to daily, or even hourly.

Scoble:

"A reader asked me whether I think it's smart business, given my visibility, to point out everything that's wrong with Microsoft. After all, that might give people the idea that Windows Vista is buggier than it actually is, was the thesis.

That's a risk I'm willing to take. Why?

  • First, my belief is that my readers are smarter than I am and can figure out the truth.

  • Second, I am sick of companies always taking the "only report good PR" route -- that's no way to build trust and improve products together.

  • Third, I know a few people in power read my blog and I want the best possible Windows Vista out there (translation: public discussion increases the chances that these issues will be fixed and not swept under the rug).

  • Fourth, this is the time to fix problems, not worry about PR.

  • Fifth, I assume you all know how to use Technorati to search for the dirt on Microsoft anyway. :-)
  • He also says, "Don't tell Steve Ballmer, but the best place to get news on Microsoft is actually on Google."


    Cartoon: Hugh Macleod



    Read more on this subject:
    Blogging Customer Relationships Public Relations Blogging Customer Relationships Public Relations Blogging Customer Relationships Public Relations Blogging Customer Relationships Public Relations


    TrackBack

    TrackBack URL for this entry:
    http://www.mpdailyfix.com/cgi-bin/mt/mt-tb.cgi/933

    Comments

    I love the cartoon. Don't get me started on another rant (or maybe I should!) about the too-limited function of CMOs within most professional service firms, and the extremely difficult challenges of trying to market moldy intellectual capital or service methodologies.

    Posted by: Suzanne Lowe | 05.26.06

    Please, do rant. :>)

    Sooner or later, moldy marketing will bite them in the allmighty pocketbook. THEN there'll be change aplenty.

    Posted by: B.L. Ochman | 05.26.06

    "... I am sick of companies always taking the 'only report good PR' route -- that's no way to build trust and improve products together."

    Scoble rocks here, BL.

    (And for the record, so does Hugh.)

    Posted by: Ann Handley | 05.26.06

    Nicely put B.L.

    Authenticity is the new Marketing. Sorry—don't mean to sound buzzy, but the fact is that people are ready for real. And real 'aint always pretty.

    Posted by: David Armano | 05.28.06

    Post a comment

    Most Active Posts

    Login to Daily Fix  |  Contact the Editor  |  RSS/XML  |  Advertising

     

    Copyright 2008 © Marketing Profs, LLC   |  User Agreement  |  Privacy  |  XML Site Map