http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/?utm_source=rss&utm_medium=rss&utm_campaign=10-steps-to-recovery-for-jet-black-and-blue Opinions. Commentary. News. Sun, 12 Feb 2012 02:23:11 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/comment-page-1/#comment-26080 NTW Mon, 26 Feb 2007 17:38:28 +0000 http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/#comment-26080 I believe you have created an excellent outline for JetBule to follow. I agree that the company must take full responsibility for the lapse in communication, and do so in a humbling manner. If I was working for JetBlue, I would focus more on steps nine and ten of the steps you laid out. It will not be enough to say sorry for their mistake; now the company has to ensure that nothing similar to this instance will happen again. Before this past week, JetBlue stood apart from the rest of the bigger airlines who occasionally have horrendous time delays, but not anymore. JetBlue has the daunting task of gaining their customers trust back. I think the company should start a new advertising campaign describing how JetBlue is bigger yet better. The company needs to multitask by apologizing for what happened and by showing how another incident like the one that recently occurred is no longer a feasible option at JetBlue. I believe you have created an excellent outline for JetBule to follow. I agree that the company must take full responsibility for the lapse in communication, and do so in a humbling manner. If I was working for JetBlue, I would focus more on steps nine and ten of the steps you laid out. It will not be enough to say sorry for their mistake; now the company has to ensure that nothing similar to this instance will happen again. Before this past week, JetBlue stood apart from the rest of the bigger airlines who occasionally have horrendous time delays, but not anymore. JetBlue has the daunting task of gaining their customers trust back. I think the company should start a new advertising campaign describing how JetBlue is bigger yet better. The company needs to multitask by apologizing for what happened and by showing how another incident like the one that recently occurred is no longer a feasible option at JetBlue.

]]> http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/comment-page-1/#comment-26079 DadEO Wed, 21 Feb 2007 14:55:10 +0000 http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/#comment-26079 The entire DadLabs production crew recently spent 18 hours in the jetBlue terminal at JFK. It was Valentine's Day. So we're bitter. But when life gives you lemons, make poetry. So we are inviting you, creative DadLabs passengers, to help us shake our puny fists at the man. Submit your poetry that decries/commemorates the recent airline meltdown in the comments here. The bitter editors at DadLabs.com will then select the best poem in each division and and award it a $50 gift certificate at our DadLabs store. Our poetry contest has two divisions: The jetBlue Haiku Show the airline your 5-7-5 : <a href="http://www.dadlabs.com/humorous/jetblue_haiku.html" rel="nofollow">http://www.dadlabs.com/humorous/jetblue_haiku.html</a> The entire DadLabs production crew recently spent 18 hours in the jetBlue terminal at JFK. It was Valentine’s Day.
So we’re bitter. But when life gives you lemons, make poetry.
So we are inviting you, creative DadLabs passengers, to help us shake our puny fists at the man. Submit your poetry that decries/commemorates the recent airline meltdown in the comments here. The bitter editors at DadLabs.com will then select the best poem in each division and and award it a $50 gift certificate at our DadLabs store.
Our poetry contest has two divisions:
The jetBlue Haiku
Show the airline your 5-7-5 :
http://www.dadlabs.com/humorous/jetblue_haiku.html

]]> http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/comment-page-1/#comment-26078 David Reich Wed, 21 Feb 2007 13:30:31 +0000 http://www.mpdailyfix.com/10-steps-to-recovery-for-jet-black-and-blue/#comment-26078 Good advice, and it looks like Jet Blue's CEO Dave Neeleman is taking it. He's been communicating -- visible everywhere in the media including a Letterman spot last night, being humble and apologetic and saying "we blew it and we learned from this experience." He's vowing to do better, and I think most people are rooting for Jet Blue to be able to deliver on its promise in the future. Good advice, and it looks like Jet Blue’s CEO Dave Neeleman is taking it.
He’s been communicating — visible everywhere in the media including a Letterman spot last night, being humble and apologetic and saying “we blew it and we learned from this experience.”
He’s vowing to do better, and I think most people are rooting for Jet Blue to be able to deliver on its promise in the future.

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